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Frequent BSD: WHEA Uncorrectable Error, AMD Hardware


Posts
1
#1
Hello there. I've been having frequent BSOD's while both browsing, and gaming. It seems to be a hardware failure judging from the AMDAuthentic. Although I'm curious as to whether it's just the drivers. Any help would be appreciated. It happens more often when gaming, and my video card has overheated in the past, but at the time of most of my crashes the temp was in the 80's which is hot, but would normally run stable at that temp. The dump files refer to the processor being the problem though.

View attachment 53358
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD Phenom X6
    Motherboard
    Asus
    Memory
    6gb
    Graphics Card(s)
    Radeon 6870

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
The WHEA Uncorrectable Error is a STOP 0x124 error (more info on that here: BSOD Index ). While it is most commonly a hardware problem, it's not always so.
First off, this is an error that's reported to the CPU - who, in turn, reports it to Windows (it's actually not blaming the CPU).

While temps in the 80's are hot, I wouldn't expect them to crash the system. I have to wonder about the method that you're measuring your temps - and the accuracy of the sensors. In the past I had a GPU running at 65ºC that burned me severely. The sensor wasn't reading correctly and the temp was actually up around 100ºC.

Your UEFI/BIOS dates from 2011. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

You have a Linksys AE1200:. It's driver (AE1200w764.sys) dates from 2011:
I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Nov  4 20:43:11.532 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-19765-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 13:13:59.256[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe0015cd92028, b6004000, dc000135}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0015cd92028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6004000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000dc000135, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  ShadowOfMordor
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_CACHE[/B]
  BIOS Version                  FD
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 29 04:30:33.469 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102914-36140-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 8:57:57.998[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe000ef9f7028, b637a000, 175}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000ef9f7028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b637a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  XComEW.exe
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR_CACHE[/B]
  BIOS Version                  FD
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 27 07:11:43.780 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102714-26265-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]3 days 3:34:29.398[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe00001de7028, b63ac000, dc000175}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00001de7028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b63ac000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000dc000175, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  XComEW.exe
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD_PROCESSOR__UNKNOWN[/B]
  BIOS Version                  FD
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 23 23:14:28.692 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102314-17812-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 2:38:26.680[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe00001df0028, f6004000, 34000135}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00001df0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f6004000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000034000135, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  ShadowOfMordor
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD__UNKNOWN[/B]
  BIOS Version                  FD
  BIOS Release Date             03/09/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-870A-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Nov  4 20:43:11.532 2014 (UTC - 5:00)**************************
[COLOR=RED][B]AE1200w764.sys              Mon Mar 28 20:22:08 2011 (4D912630)[/B][/COLOR]
[COLOR=RED][B]RTCore64.sys                Mon Mar 11 01:32:06 2013 (513D6C56)[/B][/COLOR]
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
pbfilter.sys                Tue Nov 19 00:56:06 2013 (528AFD76)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
atikmpag.sys                Mon Sep 15 17:59:06 2014 (5417612A)
atikmdag.sys                Mon Sep 15 18:21:08 2014 (54176654)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 29 04:30:33.469 2014 (UTC - 5:00)**************************
agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 27 07:11:43.780 2014 (UTC - 5:00)**************************
xusb22.sys                  Thu Aug 22 07:38:23 2013 (5215F82F)
[/font]
AE1200w764.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
http://www.carrona.org/drivers/driver.php?id=pbfilter.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)