• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Freeze while playing games, no BSOD.


Kayhen

New Member
Posts
6
#1
Crash/Freeze while playing FFXIV, no BSOD.

[HR][/HR]Hi everyone,

Can you please provide me some hints how to track the cause of a system freeze with an horrible sound loop when playing FFXIV.

Here is the SF file View attachment 28542

Cheers,

Kayhen
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

If not experiencing BSOD's, please also upload this report:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

First off, a disclaimer - I am not familiar w/8.1 so my analysis is based on Win8 RTM
8.1 is (as I understand it) a Developer's Release - so it can be expected to have bugs.
In the end, the only sure thing will be to revert to Win8 RTM and wait for the RTM version of 8.1

Ensure that you have ALL Windows Updates. This is very important!

You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

The symptoms sound like a video problem - and there are video errors in the WER section of MSINFO32.
Please follow these suggestions for troubleshooting the video errors (even though you haven't seen BSOD's): Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Kayhen

New Member
Posts
6
#3
Hi,

1st of all thank you for dedicating time to help me with this issue.

Will update the post with the events file as soon I get home since at the moment I am at work.

I actually have an PSU: Corsair Builder Series CX750W Modular '80 Plus Bronze' which is less than a year old.

Regarding the Hard drives I have 3 SATA drives and a 4 external USB drive from western digital with 1 TB that is always connected but when not used enter in energy saving mode.

I should actually say that I removed all NVIDIA drivers using the method and tool provided here in the forum and currently have the Geforce 327.23 WHQL released on the 19.9.2013.

Regarding the graphics card was stress tested with Furmark during 30 minutes the actual temperature was never above 80 degrees and the fan speed was never above the 65%.

There is no heating issues with the processor usually never goes above 45 degrees aprox (will post the speccy temps lates with the correct temperatures).

However I have one of the sata drives that goes to 50 degrees not sure if this is acceptable.

Motherboard and memory were changed during the summer so they are new and I use a thermaltake armor jr. that has a very good performance regarding cooling.

All windows updates are installed. Is there any way to revert back to the widows 8 without doing a clean install?

Cheers,

Kayhen
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
From Windows 8.1 Preview FAQ - Microsoft Windows :
Can I uninstall Windows 8.1 Preview?
Uninstalling the preview isn't supported. However, it may be possible to restore your entire system to its factory condition.


If your PC came with Windows 8 you may be able to restore it back to Windows 8 by using PC refresh. Your personal files won't be affected, but apps that did not come with the PC will need to be reinstalled and apps that you installed while using the preview may not be available through the Windows 8 Store. To find out more about using PC refresh, see Restore, refresh, or reset your PC.


If you're running Windows XP, Windows Vista, or Windows 7, you can't uninstall the preview. To go back to your previous operating system, you'll need to reinstall it from the recovery or installation media that came with your PC (typically DVD media). If you don't have recovery media you might be able to create it before you update from a recovery partition on your PC using software provided by your PC manufacturer. Check the support section of your PC manufacturer's website for more info. After you install Windows 8.1 Preview you won't be able to use the recovery partition on your PC to go back to your previous version of Windows.
I'll still need to have a look at this report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Kayhen

New Member
Posts
6
#5
Hi here is the requested file.

Cheers

Kayhen
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Lot's of errors in the log due to Nero. Please uninstall it to see if that fixes it.

Try this:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Dism /Online /Cleanup-Image /CheckHealth
If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
Code:
Dism /Online /Cleanup-Image /RestoreHealth
From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
Next:
Ensure that all Windows Updates are installed.
Go into Control Panel...Programs...Turn Windows Features On or Off
Deselect all the .NET stuff
Close the dialog and reboot the system.
Then go back and re-enable the .NET stuff
Close the dialog and reboot the system.
Ensure that all Windows Updates are installed.

Get the latest video drivers for your system from nVidia
First try this one: Drivers | GeForce
Then, if still having problems, try the beta driver here: Drivers | GeForce
Make sure that you uninstall the current video drivers before installing the freshly downloaded drivers.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Kayhen

New Member
Posts
6
#7
Thx, will try that.

:)

Will keep you updated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

Kayhen

New Member
Posts
6
#8
Hi I did exactly what you said and the errors on the admin log continued and also constant freezes, since I had many .net related stuff in errors decided to do a win 8 clean install, so no more 8.1 from now on.


Ill keep you posted regarding if this worked and close the thread as solved, if not will change the Nvidia drivers to the beta version.

Cheers,

kayhen
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

Kayhen

New Member
Posts
6
#9
After the clean install windows 8 did not have any more crashes, so I'll assume that is solved.

Also the hardware will change this week since I ordered a NVIDIA GTX 770 Phantom.

thank you for your help

Cheers

Kayhen

 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    NA
    CPU
    Intel Core i5 3570 @ 3.40GHz
    Motherboard
    ASUSTeK P8Z77-V LX (LGA1155)
    Memory
    Corsair 8.00GB Dual-Channel DDR3 (9-9-9-24)
    Graphics Card(s)
    Gainward GeForce® GTX 770 Phantom 2048MB GDDR5
    Sound Card
    Realtek High Definition Audio (onboard)
    Monitor(s) Displays
    ASUS VH242H
    Screen Resolution
    [email protected]
    Hard Drives
    186GB Western Digital WDC (SATA II)

    186GB Western Digital WDC (SATA II)

    1397GB Seagate ST1500DL003-9VT16L (SATA III)
    PSU
    Corsair Builder Series CX 750W Modular '80 Plus Bronze'
    Case
    Carbide Series® 500R Mid-Tower Case
    Cooling
    NA
    Keyboard
    SteelSeries Merc Stealth
    Mouse
    Roccat KONE [+]
    Internet Speed
    76MB Download / 16MB Upload
    Browser
    Firefox 24.0
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
Thanks for letting us know!
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Users Who Are Viewing This Thread (Users: 0, Guests: 1)