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Freeze after sleep followed by 15-mins forced restart

dk20dk

New Member
Hello everyone,

I have a 5 months old Asus ux32vd. Here's the problem: this morning I found the laptop extermely hot and unresponsive after resuming from sleep. Forced restart with power button resulted in a 15-min boot and normal work for the next hours. Until the lid was closed. After resuming from sleep on the next occasion, Win8 froze (became unresponsive with no error message) in a few minurtes. Restart with power button -> looooong boot -> normal work again. No mini-dump files created. Event viewer mentions Bluetooth-related issues (see attachement for the log file and screenshot of Device Manager). I am not using any Bluetooth devices, only wireless combo (the only usb port used on the regular basis). "Bluetooth Device (Personal Area Network)" in Device Manager was disable the whole time (it's enabled on the screenshot).

I tried standard Windows Startup tools - debugging and automatic repair - no result. I didn't do the hardware test yet. If the event file makes any sense to you, please, let me know. Any suggestions are highly appreciated. OS: Windows 8 64-bit, version 6.2.9200.
 

My Computer

System One

  • OS
    Windows 8

dk20dk

New Member
UPD: New event log and finally a crash dump (laptop restarted while at sleep mode) that says:

[FONT=Segoe UI, Arial]On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-272234-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

-------

Testing memory and HDD today. Malware not found.
[/FONT]
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

dk20dk

New Member
New BSOD

UPD: New BSOD while resuming from hybernation this moring - Driver_Power_State_Failure. Trying to identify which driver doesn't want to go to sleep. Removed RAM, no result.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2395
Overclock Ratio: 1.26053

There are many more BSOD's listed in the WER section of MSINFO32 than there are minidumps in your upload. This has several different possibilities (bad hardware, crash too early in the boot process, etc). Try the above steps first. If the BSOD's continue, please start with these hardware diagnostics: Hardware Diagnostics (you can start them immediately if you'd like)

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

ISODrv64.sys Thu Jan 28 22:39:02 2010 (4B625856)
ISO CD-ROM Device Driver - ISODrive
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys


Previous BSOD's blame USB devices - so you may want to check those (I particularly suspect the USB Ethernet Adapter).

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Fri Aug 23 16:28:02.698 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082413-272234-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 4:56:14.532[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa80067c31e0, fffff88000a2b7f0, fffffa800673b5b0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80067c31e0, Physical Device Object of the stack
Arg3: fffff88000a2b7f0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800673b5b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [COLOR=red]1.26053[/COLOR]
 
  BIOS Version                  UX32VD.214
  BIOS Release Date             01/29/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  UX32VD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 18 08:51:35.575 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071813-52515-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]2 days 1:05:01.342[/B]
*** WARNING: Unable to verify timestamp for USB_Ethernet_Adaptor.sys
*** ERROR: Module load completed but symbols could not be loaded for USB_Ethernet_Adaptor.sys
Probably caused by :[B]USBD.SYS ( USBD!USBD_ParseDescriptors+b )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800478c5f3, fffff88003e06418, fffff88003e05c50}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800478c5f3, The address that the exception occurred at
Arg3: fffff88003e06418, Exception Record Address
Arg4: fffff88003e05c50, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: [B]AV_USBD!USBD_ParseDescriptors[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [COLOR=red]1.26053[/COLOR]
 
  BIOS Version                  UX32VD.212
  BIOS Release Date             09/17/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  UX32VD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul  8 03:52:21.886 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070813-41609-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]4 days 6:40:23.584[/B]
*** WARNING: Unable to verify timestamp for USB_Ethernet_Adaptor.sys
*** ERROR: Module load completed but symbols could not be loaded for USB_Ethernet_Adaptor.sys
Probably caused by :[B]USBD.SYS ( USBD!USBD_ParseDescriptors+b )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff880047145f3, fffff880071b9418, fffff880071b8c50}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880047145f3, The address that the exception occurred at
Arg3: fffff880071b9418, Exception Record Address
Arg4: fffff880071b8c50, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
FAILURE_BUCKET_ID: [B]AV_USBD!USBD_ParseDescriptors[/B]
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2395[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      [COLOR=red]1.26053[/COLOR]
 
  BIOS Version                  UX32VD.212
  BIOS Release Date             09/17/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  UX32VD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Fri Aug 23 16:28:02.698 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]ISODrv64.sys                Thu Jan 28 22:39:02 2010 (4B625856)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]axxgdlh0.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
hiber_iaStorA.sys           Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
DptfManager.sys             Fri Jul 13 19:46:44 2012 (5000B364)
DptfDevDram.sys             Fri Jul 13 19:47:22 2012 (5000B38A)
DptfDevGen.sys              Fri Jul 13 19:47:46 2012 (5000B3A2)
DptfDevFan.sys              Fri Jul 13 19:48:07 2012 (5000B3B7)
DptfDevProc.sys             Fri Jul 13 19:49:52 2012 (5000B420)
AMPPAL.sys                  Tue Jul 17 03:35:22 2012 (500515BA)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
[COLOR=RED][B]sptd.sys                    Sat Aug 18 17:05:38 2012 (503003A2)[/B][/COLOR]
NETwew00.sys                Sun Aug 19 17:51:18 2012 (50315FD6)
RTKVHD64.sys                Tue Aug 21 06:32:01 2012 (503363A1)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
nvpciflt.sys                Sat Feb  9 18:13:33 2013 (5116D81D)
aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
aswFsBlk.SYS                Thu May  9 04:47:16 2013 (518B6294)
aswMonFlt.sys               Thu May  9 04:47:23 2013 (518B629B)
aswTdi.SYS                  Thu May  9 04:47:32 2013 (518B62A4)
aswrdr2.sys                 Thu May  9 04:47:41 2013 (518B62AD)
aswVmm.sys                  Thu Jun 27 11:35:59 2013 (51CC5BDF)
aswSP.SYS                   Thu Jun 27 11:37:21 2013 (51CC5C31)
aswSnx.SYS                  Thu Jun 27 11:37:25 2013 (51CC5C35)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 18 08:51:35.575 2013 (UTC - 4:00)**************************
[COLOR=RED][B]a2yw70gw.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)[/B][/COLOR]
btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
DptfDevPch.sys              Fri Jul 13 19:48:46 2012 (5000B3DE)
btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
USB_Ethernet_Adaptor.sys    Wed Dec  5 05:09:07 2012 (50BF1D43)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul  8 03:52:21.886 2013 (UTC - 4:00)**************************
aj13noc8.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
axxgdlh0.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
a2yw70gw.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
USB_Ethernet_Adaptor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aj13noc8.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

dk20dk

New Member
Dear John, thanks for your help. I have un-installed Daemon and Afterburner, but nothing changed. I ran the memory and hdd tests - both error-free. I did not overclock CPU and the speed bumps still seem disturbing. The analysis mentions iaStorA.sys as a probable cause of error. Quick googling shows it might have something to do with Intel Rapid Storage Technology (at least on Windows 7). So I opened Device Manager -> IDE ATA/API controllers and replaced Intel Sata Driver with Standard AHCI1.0 serial ATA controller. OS still needs around 3 minutes to reboot, perhaps because I removed 4GB of ram. Resuming from sleep doesn't hang the system anymore. I will put RAM back in, monitor OS for a couple of days and then come back with the result.

Again, thank you for taking the time to assist with my problem. Much appreciated and little understood why you'd even bother :)
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
I'm glad that you solved it!

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

dk20dk

New Member
I'm glad that you solved it!

Good luck!

Unfortunatelly, it's only half solved. The laptop wakes up normally now but the booting process and general Windows perfomance is very slow. And I can hardly believe it's because of insufficient Ram. As I wrote before on day 1 the laptop turned very hot during sleep which triggered all further problems. As far as I understand BIOS reduced the CPU speed in response to temperature bump, hence the slow boot and performance. Yet I can't see IEST in my BIOS, can't enable or disable it. The power management in Windows doesn't make any difference. Perhaps you would have some ideas how to reset CPU clock. Please see the Event Log screenshot attached.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Does the system still have problems if you're not overclocking?
Does the system still overheat in sleep? How did you troubleshoot the overheating issue?
Have you updated your BIOS?
Have you communicated with the manufacturer to see if this is a warranty issue?
What is IEST?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

dk20dk

New Member
Does the system still have problems if you're not overclocking?
Slow boot time and snail-like performance. I'm not overclocking manually, perhaps some Intel utility (like Speed Boost) is doing it for me. No sign of it in BIOS though.

Does the system still overheat in sleep? How did you troubleshoot the overheating issue?
It doesn't. Heating + Overall slow performance + Event log (4 enries on the screenshot). Still it's just a guess.

Have you updated your BIOS?
Yes, latest version.

Have you communicated with the manufacturer to see if this is a warranty issue?
Purchased through Ebay, waiting for a copy of receipt. Haven't contacted ASUS yet.

What is IEST?
Sorry, EIST x-\. Intel SpeedStep.
 
Last edited:

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Have you tried resetting the BIOS to default values?
Have you tried running without Intel SpeedStep? I'm uncertain, but can you turn it off in the BIOS/UEFI?
Could you please provide this info (FYI, I'm grasping at straws here and don't even have an idea of how to proceed):
Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Check clock speed (CPU-Z is good) before and after disabling SpeedStep.

Continue to monitor CPU temps

Another link suggests that Asus Power4Gear is the cause. Have a look at this topic: Processor or Battery problem? - Internal Hardware

Have you checked Processor Power Management in the Power Options? See this link for more info: Kernel Processor Power - Warning Msgs - Windows Vista - MSFN Forum (you'll have to search the Internet Wayback Machine for the links in the last post) You have to stop the page immediately after it loads, or you'll get taken to opinity.com

Regardless, the thing here is setting the Maximum CPU to 100% when on AC power

Other suggestions relate to using the battery (are you?) and to having the correct AC adapter (do you?)

More settings advice - may not be exactly the same for your BIOS/UEFI: Event 37: The speed of processor # in group # is being limited by system firmware - ITExperience.NET

Summary (in no particular order):
- BIOS/UEFI power and CPU settings
- Windows power and CPU settings
- OEM power and CPU settings (such as Asus Power4Gear Hybrid)
- 3rd party power and CPU settings (such as Intel SpeedStep)
- BIOS/UEFI updates
- Bad/wrong/disconnected battery/AC Adapter
- Overheating
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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