• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Forgotten admin password and can't boot from USB or disk


New Member
I'm working on a Windows 8.1 Toshiba Satellite laptop where the elderly user accidentally reset her local admin password and now can't remember what the password is. There is a second local account that I can access but it is a standard account that won't allow me to do anything.

After trying to boot to a disk or a USB drive with the Hiren's program about a dozen times to no avail, I've since determined it won't boot to anything but Windows because the Fastboot option is still on. However, I cannot turn it off because I don't know the admin password. I can't even Reset the computer with the user files intact because I don't know the password.

Does ANYONE know of a way to remove, reset the password without using an admin account and without having to boot from another device?

Thank you,

My Computer

System One

  • OS
    Window 8.1
    Computer type
    System Manufacturer/Model
    Toshiba Satellite

Users Who Are Viewing This Thread (Users: 0, Guests: 1)