Solved forgot password while windows stuck at the welcome screen

[Bavi]

I installed a new program on my laptop and forced cancelled in the middle because of the long time
now my laptop is not loading it stuck in the welcome screen
by the way I've forgot my password and remember my picture password only
and i don't have a password reset disk
is there any way fix it without loosing the files?
OS windows 8.1 (64 bit)

 

[Brink]

Hello Bavi, and welcome to Eight Forums.

It all depends on if this is for a local account or Microsoft account for what your options may be.

http://www.eightforums.com/tutorials/13315-local-account-password-change-remove-windows-8-a.html

http://www.eightforums.com/tutorials/12206-microsoft-account-password-change-reset-windows-8-a.html

Hope this helps for now,
Shawn

 

[Bavi]

Hello Bavi, and welcome to Eight Forums.

It all depends on if this is for a local account or Microsoft account for what your options may be.

http://www.eightforums.com/tutorials/13315-local-account-password-change-remove-windows-8-a.html

http://www.eightforums.com/tutorials/12206-microsoft-account-password-change-reset-windows-8-a.html

Hope this helps for now,
Shawn

hello Brink
I just can't log in it stuck on the welcome screen and after a while it goes to sleep mode
i use a local account and there no other account on my pc

 

[Brink]

Are you not able to sign in using your picture password?

 

[Bavi]

Are you not able to sign in using your picture password?

when i give picture password it loading and nothing happens after a while it goes to sleep mode

 

[Brink]

In that case, see if you may be able to boot into Safe Mode, and change your password from there.

http://www.eightforums.com/tutorials/2757-safe-mode-start-windows-8-a.html

 

[Bavi]

thx a lot Brink I've got my password back and fixed it right now Thank you

 

[Brink]

Great news. You're most welcome.