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Forgot both password/email address for login :-(


New Member
I have for a very long time use this picture password login option to login to my laptop, because its been so easy.
I got so used to that BUT now i wanted to change the picture and i noticed goshhh i have forgotten both my password and email address.
Should i perhaps format the whole laptop and begin from the beginning? How on earth would i find what my password and email address was? I have tried everything i can, but i assume there is no way other than formatting right?
Thank you for your replies :thumb:

My Computer

System One

  • OS
    Windows 8


Super Moderator
Super Moderators
There are techniques for recovering user login passwords, however we have a forum policy that prevents our users from help with this, as there is no way of knowing which requests are genuine and which are not, although I'm sure many are genuine we have to cover ourselves against the few than are not.

You may be able to visit a local technician and have them investigate this for you - but this will of course likely incur a cost. if you have nothing on the laptop that is irreplaceable the system reset may well be the best option

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    System Manufacturer/Model Number
    Real World Computing
    AMD FX8350 8 Core @4GHz
    Asus M5A78L-M USB3
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    Seagate ST4000DM000
    Aerocool Templarius Imperator 750W 80+ Silver
    AeroCool X-Warrior Devil Red Tower
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Logitech Wireless K710 & K270
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone