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File transfer between 2 drives failed now computer freezes


seacomp

New Member
Posts
4
#1
Hi there eightforums,

Yesterday I was transferring files from one internal drive to the other when the file transfer process froze, and then my computer froze. After 10 minutes I powered off the computer by holding down the power button. Since then windows cannot operate for more than 3 to 4 minutes. Same problem operating the computer on a clean boot. During this time disk usage in the task manager goes up to 100% and stays there. I can run the computer in safe mode without the problem manifesting. I have performed a system restore but that did not resolve the issue. I ran chkdsk on C: and D: successfully but the issue persisted. I also defragged C: drive (OS is on C with defraggler in safe mode. Tried to defrag D: next but got BSOD with error KERNAL_DATA_INPAGE_ERROR (spaceport.sys). Windows still freezes within minutes.

I've tried googling different versions of this problem but none of the suggestions (mostly to try and end tasks in task manager before windows freezes) have been successful. I'm at the end of what I can try and do via google-fu and I'm hoping someone here can help (please). SF Debug Tool files attached.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Notebook X550CA
    CPU
    i5-3337U 1.8GHz
    Memory
    6.0 GB

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#2
I suggest you to open the case and make sure all the cables (power & sata) connected to D: drive are tightly connected then try running chkdsk again.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

seacomp

New Member
Posts
4
#3
Thanks for the quick response! I'm a little hesitant to open it up, it's an ASUS laptop (looks like I forgot to put that in the OP) and I've never opened a laptop before. When I'm in safe mode I can still access files from D: - I just watched a movie off of it this evening. Would that indicate that the connections are good? edit - didn't actually watch (safe mode = no sound) just let it play through to see if it would crash while I was watching TV :)
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Notebook X550CA
    CPU
    i5-3337U 1.8GHz
    Memory
    6.0 GB

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#4
OK. I thought that you have a desktop PC. When you run chkdsk, Did you run with /r option ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

seacomp

New Member
Posts
4
#5
Yes, I ran it with the /f /r /x commands on both drives. I ran it from the command prompt option under the windows 8 restart recovery option in settings. Took a few tries but eventually I got it to run all the way through on both drives.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Notebook X550CA
    CPU
    i5-3337U 1.8GHz
    Memory
    6.0 GB

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#6
OK. So both of the drives are good but to make sure. Download: CrystalDiskInfo.V6.2.0 and double check if they are both in good health.

Looking at your BSOD dmp file. It indicates that you have a memory corruption, so the next step is to run memory diagnostic.
Download: Memtest86+ - Advanced Memory Diagnostic Tool, put in a USB stick and boot up to run the test. You need to run for at least 5 passes unless errors occur earlier.

FYI, when copying/moving files from one HDD to another HDD. RAM is used as a buffer and if the RAM is bad, it will also cause the problem.

Good luck.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

seacomp

New Member
Posts
4
#7
Running into some trouble with these next two steps. I downloaded and unzipped crystaldisk, but could not find anything within the folder to install or run. I downloaded Memtest 86+ and put it onto a usb drive (reformatted as requested by memtest) but cannot seem to get the machine to boot via the usb. I went into the UEFI settings and changed the boot order to boot the usb first, and I turned off secure boot. When I save and exit I am booted back into Windows normally. Any thoughts on what I may be missing?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Notebook X550CA
    CPU
    i5-3337U 1.8GHz
    Memory
    6.0 GB

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#8
  1. Try another link for diskinfo: CrystalDiskInfo5_6_2Shizuku.zip . Just unzip and run.
  2. In addition to turn off secure boot. You might have to set to boot with MBR. Make sure you set the boot priority to boot from USB first or from the boot menu, select the USB containing Memory Diagnostic.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

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