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Solved Failure DISM. No operation was performed.


NourinE

Member
Member
Morocco

Posts
271
#1
Hi,
I have two laptops one is Sony Vaio and the other one is Acer Aspire V5. Lately, the Acer Laptop has become slower over time, and I think Sony a bit, too.
Today, I decided to run the command:'sfc /scannow' on Acer and couldn't fix it, I did the same on Sony and surprisingly, I got the same error message.

then I moved to another command: 'Dism /Online /Cleanup-image /RestoreHealth' on Acer and got:

Error: 0x80240021

Failure DISM. No operation was performed.

Right now, I'm running the last command on Sony.

Would you help me please?
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
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#2
Did you use Administrator Command Prompts ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
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NourinE

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Member
Morocco

Posts
271
#3
Yes, I did.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
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NourinE

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Morocco

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271
#4
in both Command Prompt and Powershell too
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY
#5
Something serious is wrong if dism won't work.

Unless someone has a better idea, I would suggest a repair or restore of the OS. :(

If you wait a while someone else may provide a better idea. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

NourinE

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Posts
271
#6
I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
I'll give it a shot
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY
#7
I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
I'll give it a shot
OK.
Good luck.

Restoring or repairing is very tedious. :(
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Brink

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mvp
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24,247
#8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
#9
I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
I'll give it a shot
I tried it & it completed in about 2 seconds. :)

screenshot_186.jpg
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

NourinE

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Member
Morocco

Posts
271
#10
it has been running for one hour now, it has reached 88.5%
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Member
Morocco

Posts
271
#11
I ran it in the powershell
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Morocco

Posts
271
#12
the operation completed successfully, I'll try again RestoreHealth
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Morocco

Posts
271
#13
:( it failed again.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Morocco

Posts
271
#14

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Morocco

Posts
271
#15
I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
I'll give it a shot
I tried it & it completed in about 2 seconds. :)

View attachment 54310
I've just run 'chkdsk /r' which lasted for awhile. now I've just launched the DISM.bat file in this reply : http://www.eightforums.com/performa...unction-gets-error-0x80240021.html#post344596

as you said, StartComponentCleanup took about two seconds, not like the first time I ran it. let's wait and see what the second phase holds
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Member
Morocco

Posts
271
#16
To my surprise the command 'Dism /Online /Cleanup-image /RestoreHealth' worked successfully. now 'sfc /scannow' is running.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Member
Morocco

Posts
271
#17
the problem is solved on Sony Vaio, here's a snapshot of the steps taken.:)

dism.JPG

for Acer, it's still in the first step, it's too slow. :think:
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Member
Morocco

Posts
271
#18
can I put the log to be studied ?
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

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Member
Morocco

Posts
271
#19
someone please to read the logs, and tell me if there's any thing wrong I missed.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#20
re-run the one with Acer and worked normally for the first phase, I'll post its log once the phases are done.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

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