• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Failure configuring Windows update


Posts
16
#1
Win8 Pro.
I ran update and tried to install 2 important items and on reboot I got the message "Failure configuring Windows update".
Please advise.
 

My Computer

System One

  • OS
    Win 7 home premium
    System Manufacturer/Model
    Dell 8400
    CPU
    Intel Pentium 4
    Memory
    4GB
    Graphics Card(s)
    Nvidia GeForce 9500
Posts
16
#2
Refresh was dissapointing

Win8 Pro.
I've been running Win 7 Home Premium for years and decided to give Win 8 a shot and as such I ran an upgrade (non clean install) which went through perfectly.
Eventually,I ran update on Win 8 and tried to install 2 important items, but on reboot I got the message "Failure configuring Windows update".
Considering this issue I decided to run a "refresh", which was supposed to keep intact all my configuration and programs, but it didn't. The original Win 7 setup from which I upgraded to Win 8 was completely wiped out.
Luckily, I had an image backup which I restores successfully.
I'd like your expert opinions on this matter.

Arturo
 

My Computer

System One

  • OS
    Win 7 home premium
    System Manufacturer/Model
    Dell 8400
    CPU
    Intel Pentium 4
    Memory
    4GB
    Graphics Card(s)
    Nvidia GeForce 9500

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#3
How about don't just go trying things, check the logs? ;) In all seriousness, if you have WU failures, the first place to look is the bottom of the WindowsUpdate.log file in the Windows directory, and then the cbs.log file(s) in the \Windows\Logs\CBS directory. Also, the event log is a great place to get info as well.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Posts
16
#4
Dear Sir,
Thank you for your reply.
If you could help, I'd be glad to send you the logs which I browsed a minute ago and at my level of expertise make no sense to me and as such are useless.
When installing the updates on reboot the computer stalls at 30% and I have to manually reboot after which it continues installation of the updates and fails at 67%
As there are many logs, which should I send?


Arturo
 
Last edited:

My Computer

System One

  • OS
    Win 7 home premium
    System Manufacturer/Model
    Dell 8400
    CPU
    Intel Pentium 4
    Memory
    4GB
    Graphics Card(s)
    Nvidia GeForce 9500

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#5
You'd want to zip up and attach the \Windows\WindowsUpdate.log and \Windows\Logs\CBS\CBS.log files, preferably immediately after experiencing the problem.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15

cluberti

Cat herder
VIP Member
Pro User
Redmond

Posts
651
#7
Your CBS log shows corruption in your updates repository, and potentially disk errors:
Code:
[FONT=Arial]2012-09-15 13:24:02:655 1208 ffc Agent WARNING: failed to access the auth cab, fatal error 0x80070003

2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Invalid service in the backup data store; cleaning up 

2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Failed to add and register service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 to the data store 0x80240031

2012-09-15 13:24:02:655 1208 ffc Agent WARNING: Service Recovery: Attempting to add pending registration for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782 to the data store
Code:
[FONT=Courier New][SIZE=2]0x80240031 WU_E_INVALID_FILE The file is in the wrong format.
Code:
[FONT=Arial]2012-09-15 13:24:04:511 1208 ffc Agent * WARNING: Exit code = 0x8024000B
At this point, you will want to run sfc /scannow from an elevated cmd prompt to scan your installation for errors, then run a chkdsk to check the hard disk for errors too to be safe. Afterwards, you probably want to follow 958040 to repair the update repository. If your install is only a few days old, you might want to just back up your data and do a reset.[/FONT][/SIZE][/FONT]
[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Posts
16
#8
Dear Sir,
Thank you for your reply.
I went through your advice step by step including the Microsoft link and the problem persists.
What happens if I try to re-install Win 8 over the existing version as could be done with Win 7?
 

My Computer

System One

  • OS
    Win 7 home premium
    System Manufacturer/Model
    Dell 8400
    CPU
    Intel Pentium 4
    Memory
    4GB
    Graphics Card(s)
    Nvidia GeForce 9500
Posts
16
#9
Dear Users,
Considering that all the proposed solutions for updating did not work, I decided to do What I use to do with Win 7 before I made it a routing to make image backups and that is "re-install Win 8" with out uninstalling the one I had on my system.
Well "what do you know", it worked like a charm and update is working perfectly.
Hope this may help others.

Arturo
 

My Computer

System One

  • OS
    Win 7 home premium
    System Manufacturer/Model
    Dell 8400
    CPU
    Intel Pentium 4
    Memory
    4GB
    Graphics Card(s)
    Nvidia GeForce 9500

Users Who Are Viewing This Thread (Users: 0, Guests: 1)