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Factory Reset Stuck Windows 8.1


div333

New Member
Posts
1
#1
Hi my recently purchased HP 15 Notebook started freezing a lot and the disk light was staying on continuously. I spoke to a technician and he instructed me to perform a PC reset.

After waiting several hours I realised my PC was stuck at 41% and then after waiting several more hours to see if it would continue it said "There was an error resetting your PC. No changes have been made". I am able to use my PC in Safe Mode but if I perform a Virus Scan or use chkdsk it freezes after some time.

Still unsure what to do. Any help is greatly appreciated!
 

My Computer

System One

  • OS
    Windows 8.1

KYHI

Well-Known Member
Pro User
Posts
2,723
#2
Control Panel > Recovery > create a recovery drive..

Boot from recovery media and select refresh..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB