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Solved Factory install borked, no product key. What now?

Wenda

Member
Power User
Brother's new laptop has a 750GB drive, he wanted to partition it into two equal halves.

All went well, and everything appeared to be a success. Until he re-booted. And of course
it wouldn't. Repair attempts all failed. It wouldn't perform any of the reset or refresh options
nor would system restore initialise.

No, he didn't create any recovery media, and no, he didn't record the product key (assuming
it would be on a sticker somewhere on the machine or in the packaging/documentation.
It wasn't).

I've managed to get it running on an un-activated copy of my Win 8 so he could retrieve his
files, and the machine is usable at the moment, but not activated. His original setup is saved
in the windows.old folder.

What I need to know is, how to get a clean installation of Windows on there, how to find/get/
retrieve the legal product key, and how to activate it again? I have no experience with UEFI
BIOSes.

His machine is a Toshiba Satellite originally running Windows 8, and has a UEFI BIOS. Secure
boot is currently enabled (all settings are defaults), but can be turned off.

He won't be too upset if he has to sacrifice his factory recovery partition(s) in order to get a
clean install.


Any ideas?


Wenda.
 

My Computer

System One

  • OS
    Windows 8.1 'Ultimate' RTM 64 bit (Pro/WMC).
    Computer type
    Laptop
    System Manufacturer/Model
    Acer AS8951G 'Desktop Replacement'.
    CPU
    i7-2670QM@2.2/3.1Ghz.
    Motherboard
    Acer
    Memory
    8GB@1366Mhz.
    Graphics Card(s)
    GeForce GT555M 2GB DDR3
    Sound Card
    Realtek HD w/Dolby 5.1 surround.
    Monitor(s) Displays
    Built-in. Non-touch.
    Screen Resolution
    18/4" 1920x1080 full-HD.
    Hard Drives
    Toshiba 750GBx2 internal. 1x2TB, 2x640GB, 1x500GB external.
    PSU
    Stock.
    Case
    Laptop.
    Cooling
    Stock.
    Keyboard
    Full 101-key
    Mouse
    USB cordless.
    Browser
    IE11, Firefox, Tor.
    Antivirus
    Windows Defender, MalwareBytes Pro.
    Other Info
    BD-ROM drive.
Download & run this vbs script to get your OEM & installed keys---

View attachment ShowKey v1.3.vbs


edit---

screenshot_191.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
Option One here, http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html , will let you download and create Windows 8.1 install media that will use your OEM 8.0 embedded key. You don't even have to know what the key is, all you need to know is what version of Windows 8 was installed at the factory. No product key is needed to do the download.
Option One will take you here, Create installation media for Windows 8.1 - Windows Help
My laptop came with 8.0 Core preinstalled by ASUS. I installed 8.1 Core from that link and didn't have to enter a product key. It activated online automatically with no issues.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

Wenda

Member
Power User
Thamks, Alpha. I did see that tutorial while looking for a solution myself, quite a while after I posted
this, and intend to try that for him today.

Main worry was the lack of a PK, but now that I know it's hidden in UEFI BIOS, should be a straight-
forward fix. I've never had (and don't want) so have no experience with a UEFI BIOS and how they
work.

Will report back with result later today.

Again, many thanks, David and Alpha.


Wenda.
 

My Computer

System One

  • OS
    Windows 8.1 'Ultimate' RTM 64 bit (Pro/WMC).
    Computer type
    Laptop
    System Manufacturer/Model
    Acer AS8951G 'Desktop Replacement'.
    CPU
    i7-2670QM@2.2/3.1Ghz.
    Motherboard
    Acer
    Memory
    8GB@1366Mhz.
    Graphics Card(s)
    GeForce GT555M 2GB DDR3
    Sound Card
    Realtek HD w/Dolby 5.1 surround.
    Monitor(s) Displays
    Built-in. Non-touch.
    Screen Resolution
    18/4" 1920x1080 full-HD.
    Hard Drives
    Toshiba 750GBx2 internal. 1x2TB, 2x640GB, 1x500GB external.
    PSU
    Stock.
    Case
    Laptop.
    Cooling
    Stock.
    Keyboard
    Full 101-key
    Mouse
    USB cordless.
    Browser
    IE11, Firefox, Tor.
    Antivirus
    Windows Defender, MalwareBytes Pro.
    Other Info
    BD-ROM drive.

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
The UEFI BIOS on my laptop looks like any other BIOS I've seen. Other than a couple of extra settings that is, secure boot etc. It's a laptop though which usually have a lot less fluff than your typical motherboard BIOS's. If your installing 8.0 or 8.1 you shouldn't have to worry about or change any settings. Other than the boot order to boot from your install media that is. It's only when you try to install Windows 7 or earlier, or say Linux that secure boot gets in the way.

The new option one is easy peasy compared to the old one. You don't need a product key to do the download and you don't even need to know what your embedded code is. No need for generic install keys etc. The only tricky part is knowing what version was originally installed on the PC so you can download the correct install image. That can be hard to figure out if you can't actually boot into Windows. If the sticker doesn't say Pro I would assume its Core or (Core) Single language. You'll know you got the wrong image if you get prompted for a key.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

Wenda

Member
Power User
Well, it worked. Followed the tut to get a bootable USB installer, and it virtually fell onto
his drive. No hassles re product keys, and it activated as soon as we connected it to the
net.

And he has the two partitions he originally wanted, and which caused the whole problem
in the first place when it went pear-shaped.

Brother thanks you muchly (as do I). :thumbsup:


Wenda.
 

My Computer

System One

  • OS
    Windows 8.1 'Ultimate' RTM 64 bit (Pro/WMC).
    Computer type
    Laptop
    System Manufacturer/Model
    Acer AS8951G 'Desktop Replacement'.
    CPU
    i7-2670QM@2.2/3.1Ghz.
    Motherboard
    Acer
    Memory
    8GB@1366Mhz.
    Graphics Card(s)
    GeForce GT555M 2GB DDR3
    Sound Card
    Realtek HD w/Dolby 5.1 surround.
    Monitor(s) Displays
    Built-in. Non-touch.
    Screen Resolution
    18/4" 1920x1080 full-HD.
    Hard Drives
    Toshiba 750GBx2 internal. 1x2TB, 2x640GB, 1x500GB external.
    PSU
    Stock.
    Case
    Laptop.
    Cooling
    Stock.
    Keyboard
    Full 101-key
    Mouse
    USB cordless.
    Browser
    IE11, Firefox, Tor.
    Antivirus
    Windows Defender, MalwareBytes Pro.
    Other Info
    BD-ROM drive.
I'm glad you got it sorted out. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
:thumb: Good stuff.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

Clint

Cisco
Power User
The UEFI BIOS on my laptop looks like any other BIOS I've seen. Other than a couple of extra settings that is, secure boot etc. It's a laptop though which usually have a lot less fluff than your typical motherboard BIOS's. If your installing 8.0 or 8.1 you shouldn't have to worry about or change any settings. Other than the boot order to boot from your install media that is. It's only when you try to install Windows 7 or earlier, or say Linux that secure boot gets in the way.

The new option one is easy peasy compared to the old one. You don't need a product key to do the download and you don't even need to know what your embedded code is. No need for generic install keys etc. The only tricky part is knowing what version was originally installed on the PC so you can download the correct install image. That can be hard to figure out if you can't actually boot into Windows. If the sticker doesn't say Pro I would assume its Core or (Core) Single language. You'll know you got the wrong image if you get prompted for a key.
How can you tell which version that you have? I know which ver. that I have, my daughter just bought a new PC from Dell. All it says is Windows 8.1 64 bit.
 

My Computer

System One

  • OS
    Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Studio XPS 9100
    CPU
    intel i7 920 @ 2.67 GHz
    Motherboard
    Dell
    Memory
    24 Gig
    Graphics Card(s)
    ATI Radeon HD 5670
    Sound Card
    Internal
    Monitor(s) Displays
    23" Flat Screen HDMI
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung EVO 850 250 GB SSD
    2 Seagate internal 1TB
    WD external 3TB USB 3
    WD external 2TB USB 3
    PSU
    550-W
    Case
    Mid
    Cooling
    Fans
    Keyboard
    US USB
    Mouse
    USB
    Internet Speed
    3.84 Mbps Download .44 Mbps Upload
    Browser
    IE11
    Antivirus
    MS Defender
    Other Info
    Liteon DVD wrighter
    Liteon BD drive
    Monoprice Tablet

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
The UEFI BIOS on my laptop looks like any other BIOS I've seen. Other than a couple of extra settings that is, secure boot etc. It's a laptop though which usually have a lot less fluff than your typical motherboard BIOS's. If your installing 8.0 or 8.1 you shouldn't have to worry about or change any settings. Other than the boot order to boot from your install media that is. It's only when you try to install Windows 7 or earlier, or say Linux that secure boot gets in the way.

The new option one is easy peasy compared to the old one. You don't need a product key to do the download and you don't even need to know what your embedded code is. No need for generic install keys etc. The only tricky part is knowing what version was originally installed on the PC so you can download the correct install image. That can be hard to figure out if you can't actually boot into Windows. If the sticker doesn't say Pro I would assume its Core or (Core) Single language. You'll know you got the wrong image if you get prompted for a key.
How can you tell which version that you have? I know which ver. that I have, my daughter just bought a new PC from Dell. All it says is Windows 8.1 64 bit.

If it doesn't say Pro it's likely just Core. You won't see the word Core anywhere, there is 8.1 and 8.1 Pro. If you open the System page and click Help, about Windows, you'll get a little more info. If it's 8.1 Single Language that's where you'll see it listed.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
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