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Solved Event ID 10002 - WLAN AutoConfig and no internet


Malickfan86

Member
Member
Posts
52
#1
It's a new HP laptop, the m6-1158. I purchased it about three months ago. When I got it, I updated the network card directly from Intel to the latest driver. When I started having issues around a month ago, I reinstalled the OEM driver from HP. When awaking my computer from its sleep, the network card would find my network but it would not connect. It would say, roughly, unable to connect. Eventually I can get it to work by deleting and re-adding the connection several times. The problem doesn't occur every time I awaken my computer, but maybe once every three times.

There have been some changes in my network. I added a wireless extender and set it up on the same SSID. I also changed my wireless security from WPA/WPA2 to just WPA2. I have seen the same problem occur on another Windows 8 laptop in my network.

When running Intel's WiFi troubleshooter, it fails on the association test.

Every time the connection fails, I get the following error in Event Viewer:

Code:
Log Name:      System
Source:        Microsoft-Windows-WLAN-AutoConfig
Date:          2013-08-06 12:29:41 AM
Event ID:      10002
Task Category: None
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      [Name]-PC
Description:
WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\IWMSSvc.dll

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
    <EventID>10002</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-06T04:29:41.117404900Z" />
    <EventRecordID>16633</EventRecordID>
    <Correlation />
    <Execution ProcessID="1324" ThreadID="8096" />
    <Channel>System</Channel>
    <Computer>[Name]-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ExtensibleModulePath">C:\Windows\System32\IWMSSvc.dll</Data>
  </EventData>
</Event>
These are my system specifications:

Code:
<<< System Summary >>>

  > Mainboard : HP 18A5

  > Chipset : Intel Ivy Bridge

  > Processor : Intel Core i7 @ 2200 MHz

  > Physical Memory : 8192  MB (2 x 4096 DDR3-SDRAM )

  > Video Card : Intel(R) HD Graphics 4000

  > Hard Disk : Hitachi HTS541010A9E680 (1000GB)

  > DVD-Rom Drive : Hewlett-Packard DVDRAM GU60N

  > Monitor Type : 15 inches

  > Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter

  > Network Card : Intel Centrino Wireless-N 2230

  > Operating System : Windows 8 Pro with Media Center Professional Media Center 6.02.9200 (64-bit)

  > DirectX : Version 11.00

  > Windows Performance Index : 5.3 on 7.9
Any help would be greatly appreciated.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro Pack x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP m6-1158ca
    CPU
    Intel i7-3632QM
    Motherboard
    HP 18A5
    Memory
    2 x 4096 DDR3-SDRAM
    Graphics Card(s)
    Intel HD Graphics 4000 / Radeon HD 7670M
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    15.6-inch HD BrightView LED-backlit display
    Screen Resolution
    1366 x 768
    Hard Drives
    Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart

    External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
    Cooling
    Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
    Mouse
    Logitech M560
    Internet Speed
    DSL 25/10
    Browser
    Mozilla Firefox 33.0.2
    Antivirus
    Windows Defender / Malwarebytes Anti-Malware

Shadowjk

Network Enthusiast
VIP Member
Power User
#2
Can you go to device manager and right click your wireless NIC > Properties

Then click on the 'Power Management' tab and then ensure that the following boxes are unchecked like mine below:

power manage.PNG

Since this is relating to a core service (WLANautoconfig) can you run a full system scan with your A/V and Malwarebytes and ensure that your machine is free from malware

Malwarebytes : Free anti-malware download

Hope This Helps,
Josh :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Malickfan86

Member
Member
Posts
52
#3
It wasn't sleep mode since I tried turning that on and off. I haven't done a Malwarebytes scan but I doubt that my system has any. I took the advice of an IT friend and uninstalled the Intel PROSet software. As it was uninstalling, I noticed that my connection dropped and then re-connected. A good sign. When I restarted, the problem seemed gone. Not only that, but I think my connection is now faster. For some reason the Intel software layers itself upon the driver even when I've explicitly disallowed it from managing my wireless connections. I've woken up my computer three times since this fix and the problem seems to have stopped completely.

Anyway, thank you for trying!
 

My Computer

System One

  • OS
    Windows 8.1 Pro Pack x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP m6-1158ca
    CPU
    Intel i7-3632QM
    Motherboard
    HP 18A5
    Memory
    2 x 4096 DDR3-SDRAM
    Graphics Card(s)
    Intel HD Graphics 4000 / Radeon HD 7670M
    Sound Card
    IDT High Definition Audio
    Monitor(s) Displays
    15.6-inch HD BrightView LED-backlit display
    Screen Resolution
    1366 x 768
    Hard Drives
    Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart

    External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
    Cooling
    Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
    Mouse
    Logitech M560
    Internet Speed
    DSL 25/10
    Browser
    Mozilla Firefox 33.0.2
    Antivirus
    Windows Defender / Malwarebytes Anti-Malware