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Ethernet cable plugged in, Windows says not


Avolution

New Member
Posts
10
#1
Hello everyone!

So I've had this problem before and I went to a PC-Shop that fixed it by putting another driver on the PC.
But now I have a new PC and after 6 months without any problems Windows suddenly decides there is no ethernet cable plugged in the PC. I've googled for hours and hours trying diffrent things, but nothing seems to work :(. The cable itself is fine because when I plug it into my laptop it works fine. I've updated my driver, deleted it and try to reinstall, which also failed. I tried out some commands through CMD, which also failed. And now I'm at the point where I have no clue what to do, so I hope you guys can help me with it!
It is a custom-build PC with a Asus Z87-A motherboard (in-case that's necessary to know) and the driver that's installed is Realtek PCIe GBE Family Controller. OS: Windows 8.1. If there is anything more you need to know feel free to ask!

Please help me! Thanks in advance!
 

My Computer

System One

  • OS
    Windos 8.1

broe23

Retired from the grind
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#2
Wrong driver most likely installed. Go to the Asus website and download the correct driver for your motherboard, for the Ethernet chipset.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

JDobbsy1987

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England, Cheshire

Posts
342
#4
You mentioned that you have tried re-installing the drivers but just to make sure you have the latest drivers...
If you go to Motherboards - Z87-A - ASUS

Select your OS (i.e. Windows 8.1 32 bit or 64 bit) and you will be able to download/install the latest Realtek drivers.
See how that goes.

Regards,
Jamie


EDIT : Sorry, you replied as i wrote this message.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core i5-2500K @ 3.30GHz - S1155
    Motherboard
    Asus P8P67 LE Rev3, Intel P67, S115
    Memory
    8GB Corsair DDR3 XMS3, PC3-12800
    Graphics Card(s)
    NVIDIA GeForce GTX 650
    Sound Card
    On-Board
    Monitor(s) Displays
    3 x 24" {Extended Display}
    Screen Resolution
    1920 x 1080
    Hard Drives
    300GB Seagate Barracuda 7200
    PSU
    550W Coolermaster GX550
    Case
    Silverstone Precision PS04B
    Cooling
    Stock
    Keyboard
    Logitech K120
    Mouse
    World of Warcraft Cataclysm MMO Gaming Mouse
    Internet Speed
    80MB
    Browser
    Chrome
    Antivirus
    MSE / Windows Defender

Avolution

New Member
Posts
10
#5
I wasn't sure if I used the same site so I tried with the link you gave me and rebooted, yet no succes.
Thanks for the effort though!

EDIT: I tried another download and it gives me the error FindFile failed. Don't know what it means but it says my driver is up to date in Device Manager, tought I would mention it
 

My Computer

System One

  • OS
    Windos 8.1

JDobbsy1987

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342
#6
1. Computer Management
If you look in computer management, does the network look like it's installed ok or does it have a yellow exclamation mark against it?

Right click This PC >> Select Manage >> Click on Device Manager in the left hand pane >> expand Network Adapters

What can you see there? post a screenshot - http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html




2. Network and Sharing Center
Does your Ethernet connection look ok in the Network and Sharing Center?
Right click your network icon in the lower right >> Select Open Network and Sharing Center >> click Change adapter settings in the left hand pane.

What can you see there? - post a screenshot - http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core i5-2500K @ 3.30GHz - S1155
    Motherboard
    Asus P8P67 LE Rev3, Intel P67, S115
    Memory
    8GB Corsair DDR3 XMS3, PC3-12800
    Graphics Card(s)
    NVIDIA GeForce GTX 650
    Sound Card
    On-Board
    Monitor(s) Displays
    3 x 24" {Extended Display}
    Screen Resolution
    1920 x 1080
    Hard Drives
    300GB Seagate Barracuda 7200
    PSU
    550W Coolermaster GX550
    Case
    Silverstone Precision PS04B
    Cooling
    Stock
    Keyboard
    Logitech K120
    Mouse
    World of Warcraft Cataclysm MMO Gaming Mouse
    Internet Speed
    80MB
    Browser
    Chrome
    Antivirus
    MSE / Windows Defender

JDobbsy1987

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342
#9
I can see you are currently connected via wireless but when you took those screenshots did you have an Ethernet cable plugged in?
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core i5-2500K @ 3.30GHz - S1155
    Motherboard
    Asus P8P67 LE Rev3, Intel P67, S115
    Memory
    8GB Corsair DDR3 XMS3, PC3-12800
    Graphics Card(s)
    NVIDIA GeForce GTX 650
    Sound Card
    On-Board
    Monitor(s) Displays
    3 x 24" {Extended Display}
    Screen Resolution
    1920 x 1080
    Hard Drives
    300GB Seagate Barracuda 7200
    PSU
    550W Coolermaster GX550
    Case
    Silverstone Precision PS04B
    Cooling
    Stock
    Keyboard
    Logitech K120
    Mouse
    World of Warcraft Cataclysm MMO Gaming Mouse
    Internet Speed
    80MB
    Browser
    Chrome
    Antivirus
    MSE / Windows Defender

JDobbsy1987

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England, Cheshire

Posts
342
#11
When you turn wireless off do you get a red cross over the network icon in the bottom right?
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core i5-2500K @ 3.30GHz - S1155
    Motherboard
    Asus P8P67 LE Rev3, Intel P67, S115
    Memory
    8GB Corsair DDR3 XMS3, PC3-12800
    Graphics Card(s)
    NVIDIA GeForce GTX 650
    Sound Card
    On-Board
    Monitor(s) Displays
    3 x 24" {Extended Display}
    Screen Resolution
    1920 x 1080
    Hard Drives
    300GB Seagate Barracuda 7200
    PSU
    550W Coolermaster GX550
    Case
    Silverstone Precision PS04B
    Cooling
    Stock
    Keyboard
    Logitech K120
    Mouse
    World of Warcraft Cataclysm MMO Gaming Mouse
    Internet Speed
    80MB
    Browser
    Chrome
    Antivirus
    MSE / Windows Defender

JDobbsy1987

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England, Cheshire

Posts
342
#13
Try going into Device Manger, right click your Realtek card and uninstall it, once removed, reboot your computer and let the computer pick it up and re-install itself (should do it automatically) and see if that helps?
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel Core i5-2500K @ 3.30GHz - S1155
    Motherboard
    Asus P8P67 LE Rev3, Intel P67, S115
    Memory
    8GB Corsair DDR3 XMS3, PC3-12800
    Graphics Card(s)
    NVIDIA GeForce GTX 650
    Sound Card
    On-Board
    Monitor(s) Displays
    3 x 24" {Extended Display}
    Screen Resolution
    1920 x 1080
    Hard Drives
    300GB Seagate Barracuda 7200
    PSU
    550W Coolermaster GX550
    Case
    Silverstone Precision PS04B
    Cooling
    Stock
    Keyboard
    Logitech K120
    Mouse
    World of Warcraft Cataclysm MMO Gaming Mouse
    Internet Speed
    80MB
    Browser
    Chrome
    Antivirus
    MSE / Windows Defender

broe23

Retired from the grind
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Central IL

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3,468
#15
Then something is wrong with the card, or not enabled in the bios. Reboot the machine, and enter the bios (should be F2 or Fn+F2 keys). Then check to see if the Ethernet is enabled in there.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Avolution

New Member
Posts
10
#16
Went into BIOS and it said Realtek LAN Controller was enabled. When I had this problem on my older PC all they did was install a driver (they said). A friend of mine said that the problem will be fixed by putting in a network card, will this 100% guaranteed fix the problem?
 

My Computer

System One

  • OS
    Windos 8.1

broe23

Retired from the grind
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Central IL

Posts
3,468
#17
I am thinking that your Ethernet is borked. I would just install a PCIe card, then go into the bios and disable the existing onboard Ethernet chipset.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

topgundcp

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San Jose - California

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2,847
#19
Your driver is way out of date (2/6/2013, Windows 8.1 was not available at this time), at least 4, 5 different versions in between.
Instead of going to the ASUS site, you should go directly to the Realtek site. Download, unzip and run setup to install.

1.png

In addition, make sure you have the latest Intel Chipset Drivers installed. Open the registry and look under:
HKEY_LOCAL_MACHINE\SOFTWARE\Intel\InfInst =======> The current version is: 10.0.13
If not, you can download from here: https://downloadcenter.intel.com/De...ion=Windows 8.1, 64-bit*&DownloadType=Drivers

Also, check with ASUS if they have a newer BIOS

Your PC is quite new so you'd have at least 2 year warranty. If anything ever goes wrong, just call them and request an RMA, they'll send you a replacement. You should not have to buy any new card. Besides, there might be a bottle neck using the PCIe slot and might affect the speed. Your PC should last for a while, you would not want a MB with a faulty device in it.

Here's mine dated 5/8/2014:
2.png


Good Luck !!!
 
Last edited:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

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