ESR 68 File/Save Dialog Box Hangs Firefox

Jody Thornton

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I posted this on the MozillaZine forum, and while it only seems to happen with Firefox ESR v68, there could be something Windows-related that I'm missing. In which case, I thought I'd share my issue with you all.

I'm running Firefox ESR 68.2.0 x64 using Windows 8 x64. This issue has happened ever since moving to v68. It happens with no other applications on Windows, nor did it happen on ESR 60.

I proceed to save a file, and I'm going to perform one of two tasks before doing so:
(a) create a new folder for my download
(b) alter the "view" setting to list in the Download File/Save box.

So I click the download link, and the File/Save Box loads. As soon as I press "New Folder", or try to right-click to bring up "view" settings, Firefox freezes (typically for about two minutes). Eventually Firefox comes out of it's slumber and I may proceed to make the new folder, and finish my download. Next time I try the same thing, it freezes again.
If I go to my Event Log in Windows, there is an Event ID 10010 and a DCOM timeout error for {3EEF301F-B596-4C0B-BD92-013BEAFCE793}, which I have since learned is the Desktop Undo Manager. Now I've tried a new profile, reinstalling Firefox ESR, and turning on or off Hardware Acceleration - no difference.

**** One interesting thing of note ****
After awhile, I found that the problems went away if I tried changing a Hardware Acceleration setting on or off, or by changing profiles. But as soon as I log off Windows or restart Windows, the problem returns again. Any help is appreciated. Let me know if I can provide any more information.
 

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Jody Thornton

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Joined
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Location
Richmond Hill, Ontario
Wow! A Windows 8 related question on a Windows 8 related forum - and nothing. Is any one even here? Other than for the forum games?
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Name
    Jody Thornton
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP xw8600 Workstation
    CPU
    Two Intel Xeon Core2 Quad 3.2 GHz Processors
    Motherboard
    Proprietary
    Memory
    16 GB DDR2 800 MHz
    Graphics Card(s)
    nVidia Quadro FX 3800 PCI-E
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Samsung SyncMaster 213T 21" 4x3 Flat Screen
    Screen Resolution
    1600x1200
    Hard Drives
    Two Seagate Cheetah 300 GB SAS Disks
    PSU
    Proprietary
    Occupation
    On Air Traffic Reporter
    Case
    HP xw8600 Workstation Case
    Cooling
    Two CPU Fans and a Larger Case Fan
    Keyboard
    PS/2 Keyboard
    Mouse
    Microsoft USB Optical Mouse
    Internet Speed
    7 mbps
    Browser
    Firefox Quantum ESR 68.0.1
    Antivirus
    Windows Defender
    Other Info
    Two LSI 3000 SAS Adapters
    Country Flag
    Canada
    State/Region Flag
    ca ontario

erpster4

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maybe the problem is fixed in Firefox 68.4.2 ESR and the soon to be released 68.5 ESR
 

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    Toshiba Satellite C55Dt-A5306
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    AMD Quad-Core A6-5200M Accelerated Processor
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    4 GB
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