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Error upgrading from win 8 to win 8.1 64 bit iso

dronaA

New Member
PC is an AMD A4 processor with 8 gb RAM, 32 bit operating system, x64 processor with win 8 pro installed.
When attempting to upgrade to win 8.1 pro 64-bit iso, by clicking Mount> double click Settup, I am getting the following message:
"This app cannot run on your PC. To find a version for your PC, check with the software publisher".
If I installed the 32bit iso it works fine.

Thx
 

My Computer

System One

  • OS
    windows 8 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    AMD
    CPU
    AMD A4 4000
    Motherboard
    asus
    Memory
    8 gb
    Graphics Card(s)
    integrated
    Browser
    ie11
    Antivirus
    none yet

oboedad55

Member
Member
PC is an AMD A4 processor with 8 gb RAM, 32 bit operating system, x64 processor with win 8 pro installed.
When attempting to upgrade to win 8.1 pro 64-bit iso, by clicking Mount> double click Settup, I am getting the following message:
"This app cannot run on your PC. To find a version for your PC, check with the software publisher".
If I installed the 32bit iso it works fine.

Thx

You can't upgrade to a 64 bit OS from a 32 bit OS. It would require a clean install.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Pentium E5700 @ 3.00GHz Wolfdale 45nm Technology
    Motherboard
    ASRock G31M-S. (CPUSocket
    Memory
    4.00GB Dual-Channel DDR2 @ 332MHz
    Graphics Card(s)
    1024MB NVIDIA GeForce GT 430 (EVGA)
    Sound Card
    RealTek
    Monitor(s) Displays
    Dell 2007 FP 22" LCD
    Screen Resolution
    1600x1200
    Hard Drives
    Western Digital WDC WD1002FAEX-00Z3A0

    Western Digital WDC WD1001FALS-00Y6A0
    PSU
    cheap generic
    Case
    cheap
    Keyboard
    Kensington Multimedia
    Mouse
    cheap Logitech
    Internet Speed
    slow
    Browser
    Waterfox (64-bit Firefox)
    Antivirus
    Defender

dronaA

New Member
Thanks for your values reply.

I have since created a bootable CD from Win 8.1 64 bit ISO but it wanted drivers for the usb dvd drive so I bought a Lexar 16 gb usb stick and used 2 dif freeware and WIndows 7 USB DVD Download tool to create a bootable usb stick from Win 8.1 64 bit iso. Deleted the Primary hdd partition and attempted to install with the bootable usb but every time I get an error:
Windows cannot install required files. This file may be corrupt or missing. Make sure all files required for installation are availableand restart the installation. Error code: 0x80070570
 
Last edited:

My Computer

System One

  • OS
    windows 8 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    AMD
    CPU
    AMD A4 4000
    Motherboard
    asus
    Memory
    8 gb
    Graphics Card(s)
    integrated
    Browser
    ie11
    Antivirus
    none yet

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
Where did you get the ISO file from? If it was a download, try downloading it again, and make a new bootable thumb drive.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

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