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Email App not working - Also old email address for login


Posts
1
#1
I'm helping a friend with her computer. Here are the 2 issues.

1) The email app in Windows 8.1 on her laptop just stopped working. She can no longer send or receive emails at all from any of her accounts. She says that she believes it has happened before maybe even a couple times a month.

2) This may or may not be related - The main email address in the app is her work email address from an old job. Whether it's related or not, she wants to undo that and have her primary email address to login or whatnot. She has since deleted all of her other email addresses from the app.

Hopefully others have had this issue and able to assist.

Thanks guys!
 

My Computer

System One

  • OS
    Windows 8.1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#2

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1