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egistec es603 installed but failed to start in device manager

NathanD212

New Member
i have been trying to get the es603 reader to be recognized by windows for the last 4 months, i have installed versions: 3.5.1.0, 3.4.29.0, 3.2.13.0 and still nothing works.

they install fine but in device manager i get the following message:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."

i have included the events related to this device since even after starting the relevant services and restarting it still does not work.
 

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  • fingerprint_reader_events.zip
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My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 1700x
    Motherboard
    ASRock AB350 Gaming K4
    Memory
    2 - 8 GB PC4-19200 DDR4 SDRAM Kingston KHX2400C15/8G
    Graphics Card(s)
    Sapphire RX 480 Nitro+ OC
    Hard Drives
    Samsung SSD 850 EVO 1TB
    WDC WD2003FZEX-00SRLA0
    Antivirus
    COMODO

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