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DVD-RW won't burn - Toshiba Satellite Pro C850


loubie32

New Member
Posts
4
#1
Hi all :)


For some reason, neither my internal nor external DVD writers will burn DVDs. My internal DVD-RW is a tsstcorp cddvdw sn-208ab. Th external DVD-RW is a tsstcorp cddvdw se-208db.


For a while I could burn a DVD by using "Fix it", but then I'd have to reboot, use "Fix it" again, but now that doesn't work at all.


Sometimes there is one driver shown (C:\WINDOWS\system32\DRIVERS\cdrom.sys) and sometimes there is a 2nd driver (C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys).



I've tried uninstalling the DVD-RW drives, and rebooting.

I installed the Gear driver update, but then I couldn't find it in its location.

About 6 months ago, I had similar problems and fixed it by deleting registry keys (upperfilters & lowerfilters), and that fixed the problem at the time.

Maybe I need those keys back? One site recommended adding an UpperFilter within the same folder, containing the text "GEARAspiWDM" & rebooting, which SOMETIMES allows me to burn ONE disc, then the reg key is gone.

I tried uninstalling the most recent Windows update, but it made no difference.

I have used a range of burning software- doesn't seem to make a difference.

Any suggestions would be appreciated :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro C850
    Browser
    Firefox
    Antivirus
    AVG

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

loubie32

New Member
Posts
4
#3
Ok, thanks.

Here's a couple of clues to solve my riddle:

1. When I view the drive's properties, it labels it a "CD-ROM". Same with the external drive. But the icons both say DVD-RW.

2. When I open itunes, it alerts me that I won't be able to burn discs because of the registry settings.

Hmmm.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro C850
    Browser
    Firefox
    Antivirus
    AVG

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4
My point was I would get rid of Gear. That's all I got.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#6

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

loubie32

New Member
Posts
4
#7
It's definitely a problem with the drivers or the registry - both the internal & external dvd-rw.

Both have C:\WINDOWS\system32\DRIVERS\cdrom.sys as their drivers, which can't be right since they're not cd-roms.

I've just realised neither drive will play DVDs :S

Thanks to those who suggested different burners, but I've tried the best & the rest already!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro C850
    Browser
    Firefox
    Antivirus
    AVG

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#8
Mine shows the same and yet works just fine, both as DVD and CD reader and writer.

cd1.jpg
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

loubie32

New Member
Posts
4
#9
I'm missing the second driver and your screen shot isn't clear enough for me to read!

Can you please type the name of the driver? Thanks :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite Pro C850
    Browser
    Firefox
    Antivirus
    AVG

CountMike

Well-Known Member
VIP Member
Guru
Belgrade , Serbia

Posts
4,664
#10
I'm missing the second driver and your screen shot isn't clear enough for me to read!

Can you please type the name of the driver? Thanks :)
C:\windows\System32\Drivers\PxHlpa64.sys but I think it's proprietary for my Pioneer DVD-RW DVR-112D machine. The first one (cdrom.sys) is part of a driver ever since DOS days and it had to be included in Autorun,sys for CD to work.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD