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DRIVER_POWER_STATE_FAILURE BSOD Caused by ntoskrnl.exe


tjudd123

New Member
Posts
3
#1
I just bought a brand new Asus g750jm-bsi7n23 and I keep getting a BSOD called DRIVER_POWER_STATE_FAILURE which is being caused by ntoskrnl.exe. It is getting really irritating, because I just dished out $1,300 on a new laptop and it has already crashed 3-4 times. Any help would be GREATLY appreciated!

Here is the dump file:

==================================================
Dump File : 060914-22328-01.dmp
Crash Time : 6/9/2014 7:13:15 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : ffffe000`0031b060
Parameter 3 : fffff800`d5a9c840
Parameter 4 : ffffe000`012ff830
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14dca0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060914-22328-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 9600
Dump File Size : 1,368,104
Dump File Time : 6/9/2014 7:14:17 PM
==================================================
 

My Computer

System One

  • OS
    Windows 8
Posts
3
#2
i am currently having the same problem i just bought the computer a month ago. i don't know if this has anything to do with it but in the event log at the time of crash i get critical kernal-power error 41. i have tried going to my drivers to see if any have an exclamation point showing they are out of date but they all say up to date.
 

My Computer

System One

  • OS
    windows 8.1 64 bit

tjudd123

New Member
Posts
3
#3
i am currently having the same problem i just bought the computer a month ago. i don't know if this has anything to do with it but in the event log at the time of crash i get critical kernal-power error 41. i have tried going to my drivers to see if any have an exclamation point showing they are out of date but they all say up to date.
So you get the same laptop from Best Buy too? Are you thinking about returning it for a replacement, or do you think you are going to hold on to it regardless of the crashes? I am also having problems with the left subwoofer, it keeps dropping in and out. Are you having this problem too? This is my first gaming laptop, so I'm not sure if I should return it for a new one or not.
 

My Computer

System One

  • OS
    Windows 8

tjudd123

New Member
Posts
3
#4
G750jm-bsi7n23 Problems

i am currently having the same problem i just bought the computer a month ago. i don't know if this has anything to do with it but in the event log at the time of crash i get critical kernal-power error 41. i have tried going to my drivers to see if any have an exclamation point showing they are out of date but they all say up to date.
So you got the same laptop from Best Buy too? Are you thinking about returning it for a replacement, or do you think you are going to hold on to it regardless of the crashes? I am also having problems with the left subwoofer, it keeps dropping in and out. Are you having this problem too? This is my first gaming laptop, so I'm not sure if I should return it for a new one or not.
 

My Computer

System One

  • OS
    Windows 8
Posts
3
#5
I'm not having any problems other than the driver power state failure.. and I won't be able to bring it back to best buy for a couple weeks so I was hoping someone could answer with a fix so I wouldn't have to wait.
 

My Computer

System One

  • OS
    windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

tjudd123

Do your still need help with this problem?
I will be notified if you reply to this topic and will respond within 48 hours.
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

jonezie159

Please start your own topic for individual assistance.

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Please use Option 1 as it provides Event Viewer logs.

*************************************
For both of you:

A DRIVER_POWER_STATE_FAILURE error can be either hardware or software. With Parameter 1 being a 3 (as yours is), we'll need to look at the memory dumps in order to see if it specifically names a driver or not.

An Event ID 41 error is simply that Windows doesn't know why it shut down. It can be caused by BSOD's, by overheating/hardware problems, or even by holding the power button down to shut the system off. An examination of the Event Viewer logs (System and Admin) can help to diagnose these.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)