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"DRIVER_POWER_STATE_FAILURE" blue screen on new laptop


Posts
1
#1
Hey guys I purchased a new SAGER NP7358 and it came in yesterday. However I have been getting numerous "DRIVER_POWER_STATE_FAILURE" blue screen of deaths at seemingly random times.
When I got the laptop I figured I would go direct to SAGER's website and download the newest Windows 8.1 drivers instead from the CD they provided. So I did all that and installed my programs like Chrome, Steam, Skype and Spotify. Shortly after the blue screens started to come up. I figured maybe restarting my PC or cleaning my registry would fix the problem. But it kept happening since last night to today at work.
I emailed the reseller and they told me to wipe my PC and install a clean Windows 8.1 copy while installing drivers from the CD and not SAGER's website. So started doing that and got all the drivers installed straight from the CD. And after 20 minutes of finishing installing driver I received the same blue screen... "DRIVER_POWER_STATE_FAILURE".


Here's my BlueScreenView screenshot
View attachment 47107


Here is the WhoCrashed summary

On Thu 7/17/2014 2:03:25 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071614-7718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE001B2DF3060, 0xFFFFD000DE506930, 0xFFFFE001BA719600)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Here are the minidump and memory.dmp files I uploaded to Google Drive if you need them
https://drive.google.com/folderview?id=0B9Q-_CA7N_AfVU41c0VrRk4xTU0&usp=sharing

There is only one dump I have right now for you guys because this it's the first crash off this fresh reformat. I didn't get a chance to save the previous crash dumps before I reformatted.

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi SpaceRaven & Welcome to the forums ^_^,

I have analyzed your dump files and below is a short summary of that :-
Code:
1: kd> !irp ffffe001ba719600
Irp is active with 6 stacks 4 is current (= 0xffffe001ba7197a8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe001b2df3060 00000000 fffff801c02eefc4-ffffd000de3cd8f0 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe001b68201f0 00000000 fffff8013b3a02d8-ffffe001ba4d0f08 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][U]nvlddmkm.sys[/U][/B]
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe001ba4d0f08    

            Args: 00000000 00000000 00000000 00000000
We could clearly see from the summary that the Nvidia Driver is to be blamed, but on checking your dump file I found that you had the latest version. Please go to this Support page, search for your model and download BOTH the INTEL Integrated Graphics & NVIDIA Driver for your laptop for Windows 8.1 (I checked, and there is an update available).

custom gaming laptops - Welcome to Sager Notebooks

You should not install the drivers directly from the Manufacturer of the Chips in case of Video Drivers as laptops use the Switchable Graphics and hence the drivers provided by the OEM are modified to work like this. Please let me know how it goes and I would be happy to help in case you face any further problem.

Also, make sure you remove any previous versions of the Display Drivers.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!