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Driver Power State Failure ntoskrnl.Unkown driver.


simiskos

New Member
Posts
5
#1
Hello.I am new here so please excuse me for any mistake i might make.

Just when i sing in my account i get an error and my laptop restarts.
My operating system is windows 8.
I have collected all the information you might need with SF diagnostic tool.

View attachment 48873

Hope you help me.
 

My Computer

System One

  • OS
    Windows 8

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Simiskos123 & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the latest dump file for informative purposes :-
Code:
********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 9F, {3, fffffa80046a3060, fffff880009bfb40, fffffa80088498f0}


Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys


Followup: MachineOwner
---------


1: kd> !irp fffffa80088498f0
Irp is active with 4 stacks 3 is current (= 0xfffffa8008849a50)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    


            Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa80046a3060 00000000 fffff88006e17018-fffffa80085907c0    
           \Driver\pci    nvlddmkm
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8005a6b290 00000000 fffff8024d33445c-fffffa8007da6cc0 Success Error Cancel pending
           \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007da6cc0    


            Args: 00000000 00000000 00000000 00000000
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80046a3060, Physical Device Object of the stack
Arg3: fffff880009bfb40, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80088498f0, The blocked IRP


Debugging Details:
------------------




DRVPOWERSTATE_SUBCODE:  3


IMAGE_NAME:  pci.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  5010ab1f


MODULE_NAME: pci


FAULTING_MODULE: fffff88000f08000 pci


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x9F


PROCESS_NAME:  AvastSvc.exe


CURRENT_IRQL:  2


ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre


DPC_STACK_BASE:  FFFFF880009BFFB0


STACK_TEXT:  
fffff880`009bfb08 fffff802`4d3968be : 00000000`0000009f 00000000`00000003 fffffa80`046a3060 fffff880`009bfb40 : nt!KeBugCheckEx
fffff880`009bfb10 fffff802`4d3968f1 : fffffa80`07da6cc0 fffffa80`07133770 fffff880`009bfc89 fffff802`4d283046 : nt!PopIrpWatchdogBugcheck+0xe2
fffff880`009bfb70 fffff802`4d28333a : fffffa80`07133770 00000000`00000000 fffff880`009bfe68 00000bd9`00000000 : nt!PopIrpWatchdog+0x32
fffff880`009bfbc0 fffff802`4d2817a5 : fffff880`00991f10 fffff802`4d282e4f fffff880`009bfe00 fffff802`4d4fbd80 : nt!KiProcessExpiredTimerList+0x22a
fffff880`009bfcf0 fffff802`4d2837b8 : fffff880`0098f180 fffff802`4d4faf80 fffff880`00000005 00000000`0007d048 : nt!KiExpireTimerTable+0xa9
fffff880`009bfd90 fffff802`4d282b56 : fffff880`0098f180 0000001f`27763b6b fffffa80`03e99b00 00000000`00000025 : nt!KiTimerExpiration+0xc8
fffff880`009bfe40 fffff802`4d254465 : ff070000`00000000 fffff880`0098f180 fffff880`1c206c80 fffff802`4d9959a0 : nt!KiRetireDpcList+0x1f6
fffff880`009bffb0 fffff802`4d254269 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`1c206bc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


IMAGE_VERSION:  6.2.9200.16384


FAILURE_BUCKET_ID:  0x9F_3_nvlddmkm_IMAGE_pci.sys


BUCKET_ID:  0x9F_3_nvlddmkm_IMAGE_pci.sys


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x9f_3_nvlddmkm_image_pci.sys


FAILURE_ID_HASH:  {a47222af-fbac-bc49-47e0-2cf5d31cc673}


Followup: MachineOwner
---------
As we can see from the analysis, the "nvlddmkm.sys" is the root cause which is the NVIDIA Driver. Below is a list of 3rd party drivers present on your system :-
Code:
**************************Thu Aug 14 18:12:26.755 2014 (UTC + 5:30)**************************
[B][U]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
PxHlpa64.sys                Mon Oct 17 19:59:34 2011 (4E9C3BCE)
AsHIDSwitch64.sys           Thu May 31 08:08:32 2012 (4FC6D9A8)
IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
dump_iaStorA.sys            Sun Sep  2 06:31:24 2012 (5042AFE4)
iaStorA.sys                 Sun Sep  2 06:31:24 2012 (5042AFE4)
RtsBaStor.sys               Mon Oct  8 14:58:10 2012 (50729CAA)
btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
athw8x.sys                  Mon Nov 19 13:27:56 2012 (50A9E684)
igdkmd64.sys                Thu Dec 13 06:12:26 2012 (50C92472)
btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
[/U][/B]AsusTP.sys                  Thu Jan 10 18:59:56 2013 (50EEC254)
btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
nvlddmkm.sys                Thu Feb 14 12:53:44 2013 (511C9100)
btath_flt.sys               Tue Feb 19 11:39:51 2013 (5123172F)
btath_avdt.sys              Tue Mar 19 18:59:49 2013 (5148684D)
btfilter.sys                Tue Mar 19 19:00:27 2013 (51486873)
btath_rcp.sys               Tue Mar 19 19:00:43 2013 (51486883)
btath_a2dp.sys              Tue Mar 19 19:01:02 2013 (51486896)
RTKVHD64.sys                Tue Jun  4 19:03:09 2013 (51ADEC95)
dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
Rt630x64.sys                Thu May  8 16:31:57 2014 (536B6425)
aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)
aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 14 14:28:17.055 2014 (UTC + 5:30)**************************
aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 11 15:25:23.988 2014 (UTC + 5:30)**************************
RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

Please follow the below steps, one step at a time :-

  1. Please uninstall your NVIDIA Driver using this **TOOL** and then install the latest driver version from this **LINK**. Make sure you install the latest version of both the Intel & NVIDIA Graphics Drivers.
  2. Update the rest of the highlighted drivers from the above link for ASUS website.
  3. Please remove any ASUS Bloatware present on the system IF THE ISSUE IS NOT SOLVED!


Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Thank you blueelvis for your time.
I'll do what you told me and i will inform you the result.

Thank you again!!! ^_^
Great. Looking forward to your update ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!