• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Driver Power State Failure after enter sleep mode


Posts
4
#1
I am using lenovo G580-20150.
I know this problem have been opened a tread but the problem i dont' think it's same so i woud like to ask for some solution after listening to my problem.
I have been user of windows 8 and 8.1 for quite some time.
everything works fine for me for the windows that i currently using , windows 8.1.
including i can put in sleep and wake it as usual.


but ! since past few days i notice that my computer getting weird when i enter sleep mode (for example closing the lid)
it crash... it bsod.

And it occur since the day after i installed somekind of VPN software and wiFI sharing that my friend gave me.
After that day, i can't put my computer into sleep. whenever i do that it keep crash.

at first , i thought lenovo energy management that cause the prob
so i uninstalled... it still makes no different , still i can't put my computer to sleep.
after that i uninstalled the vpn and wifi sharing software, it still makes no different.
But i am very sure that the vpn and wifi sharing software cause the problem.

Because before this everything works fine until that two software comes to my computer. I really need someone that able to analysis the dmp file. TQ

I willing to learn and contribute if i were given the opportunity . tq
 

My Computer

System One

  • OS
    windows 8

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Eric & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
0: kd> !irp ffffe00175b29e10
Irp is active with 3 stacks 2 is current (= 0xffffe00175b29f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe00177cc0050 00000000 fffff8025f7952d8-ffffe00173c59d60 Success Error Cancel pending
        \Driver\[COLOR=#FF0000][B][U]tunnel[/U][/B][/COLOR] nt!PopRequestCompletion
   Args: 00015600 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00173c59d60    
   Args: 00000000 00000000 00000000 00000000
Now, as we can see from the Dump file analysis, "tunnel.sys" has been blamed which is the Microsoft's Tunneling Driver but since it is a component of Windows, chance of it being the culprit is extremely low. This means your guess that the BSOD are caused by the VPN Software.

On checking the Drivers, I found the SoftEther VPN installed on your system. Please uninstall it from the system and see if the system still BSOD's or not.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Glad to hear that the problem has been fixed ^_^.

In case of any further problem, do not hesitate to post back. Kindly mark this thread as Solved ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!