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driver irql not less or equal netio.sys error in windows 8

munzir

New Member
i have windows 8 . 4gb ram 2gb g-card , sony vaio .
i have updated all drivers of sony vaio .. i have updated my windows 8 properly but still i m getting "driver irql not less or equal (netio.sys)" this error...

my laptop keep restarting ..with this blue screen error

i dont have any McAfee apps in my PC. i also unistalled my utorrent.
i have QuickHeal Internet Security

please tell me what should i do now ?

i am attaching minidump file... please help me...

Thanks in Advance
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
Very intelligent people often post their issues, and are so close to solving it themselves, if they only knew it. One small step away!

Uninstall Quickheal, set Windows Firewall to Automatic and start it too. Do the same for Windows Defender.

Update Atheros:

Code:
0: kd> lmvm athw8x
start             end                 module name
fffff880`04847000 fffff880`04bca000   athw8x     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
    Image name: athw8x.sys
    Timestamp:        Wed Sep 19 03:15:18 2012 (50597106)
    CheckSum:         00383C8E
    ImageSize:        00383000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

ATHEROS drivers for Microsoft Windows (Atheros?????)

Update Realtek lan driver:

Code:
Rt630x64 Rt630x64.sys Tue Jun 12 09:37:53 2012 (4FD74631)

Realtek
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

munzir

New Member
thanks for your concern. but i have purchased quickheal license version and you are saying me to unistall that quickheal ...i always use quickheal it's good ... i dont thnk this error caused by quickheal..

is any problem with torrent ?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
It's your machine so of course, you make the choices. Unfortunately, just because you paid for something does not mean it can work well with what you already have.

No, torrents or their software can not crash Windows.

Best of luck. If you need something else, surely let me know. You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

munzir

New Member
thnaks.
But i m using quickheal with windows 8 frm 6 months.. i never faced problem like that ... i m facing this problem frm past 2,3 days...
can u please check my system minidump and can u please tell me the exact problem...
customer care executives r saying that it's because bad driver software or outdated software ...

when i googled about this problem... i seen many users who posted this problem with u torrent ...

i have also updated my drivers through vaio update ...


Your help will highly appreciated.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
can u please check my system minidump and can u please tell me the exact problem...
customer care executives r saying that it's because bad driver software or outdated software ...


I've already done this for ya.

You've had a failure in operating system driver NETIO.sys - what you added to the system in relation to networking is causing it and you already know what that is.

I try to say this in the most non-arrogant way I can, since I am not like that - but - no customer care representative is going to be able to troubleshoot issues like I have done for you. If they possess that ability, typically they don't handle customers' issues.

It's fairly simple: If crashes persist after having updated the above network drivers, Quickheal must be removed to fix the issue (it will) or at the very least, have it out of the way for further troubleshooting measures.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

munzir

New Member
thank you so much for your concern...

yesterday i uninstalled my u torrent and bit torrent ..after that my system was stable ..but today when i installed utorrent again my system is again starts giving me this problem "driver irql not less or equal"...n its keep restarting...
i am gonna unistall utorrent and bitorrent again...then i ll let you know weather my system is stable after unistalling torrent software

that is why i am thinking that the problem is with utorrent or bittorrent ...
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
I already told you that torrents and their software can not crash Windows. I am not guessing at that.

Your torrents will work perfectly with Quickheal removed.

Of course, you are completely within your rights to keep Quickheal installed, but if you are going to choose to do that, then I think the burden of fixing the machine falls onto you to figure out.

That's my nice way of asking in a rhetoric manner: Why seek help if you wish not to follow the advice?

I can not help with the issue any longer with QH installed (technical reason, not personal), so if you choose to keep it installed, best of luck with everything.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

munzir

New Member
ok ..ok i will uninstall my quickheal...

thnak you
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
Yep. It's because it has drivers.

uTorrent, Bittorent, Azureus, Xunlei and all similar programs do not have drivers.

Like I said here: "If crashes persist after having updated the above network drivers, Quickheal must be removed to fix the issue (it will) or at the very least, have it out of the way for further troubleshooting measures."

(Bold emphasis added.)

So the machine will be well, but in the 1% chance it is not, you let me know and we will make it so.

You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

munzir

New Member
ok i uninstalled QH.. now one thing i wanna know does windows defender protect against viruses ??
is windows defender good for me as i use internet 24 hours...

is window defender helps to scan viruses of external drives like pen drive or external HDD.


Thanks.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio E Series
    CPU
    Intel Core i5
    Memory
    4GB
    Graphics Card(s)
    2GB
    Hard Drives
    750Gb
    Internet Speed
    1Mbps
    Browser
    Chrome
    Antivirus
    Quick Heal Internet Security

MasterChief

Banned
From what I gather in the limited reading I've done on it, it has a lower detection rate than lots of others.

I would trust in it however, but also with a weekly scan with Malwarebytes, other good security practices like long passwords, having a secure router and general advice I laid down in this post:

http://www.eightforums.com/system-security/39481-security-test-results.html?highlight=#post332484

If you want a good, free 3rd party firewall and you have a decent cpu/ram, then ZoneAlarm free might be good for you. It can be set and forget it so it doesn't ever bother you for anything, once you have all your programs configured in it.

It's one of the better software firewalls going. It doesn't just close ports, but rather it filters them to give no response (unless you are purposely serving on a certain port.) That's good protection against hackers that scan blocks of ips for vulnerabilities, but your router is still your first defense, if you have one.

And any malware can report out of the machine without you letting it.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Ziscor

New Member
munzir, I read one of your earlier posts, and have something to say. I got a PC having Quick Heal Total Security 2014, and I am having the EXACT problem you are having. It seems to me(I am just guessing) that this year's software has some wrong driver files, and they keep making problems. I had originally bought the 2012 version, which came in the CD, and it shows no problems. Ever since I downloaded the 2014 software upgrade from the quickheal website, this problems keeps appearing. If you can get the quickheal guys to give you a downgraded version of their software(it may not be possible) it may fix your problem. It fixed mine.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i3 3210 @3.2ghz
    Memory
    2 GB
    Graphics Card(s)
    AMD Radeon HD 5450 2 GB
    Screen Resolution
    1360x768

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