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DPC Watchdog Violation error *multiple File Names


rzubulake

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12
#1
I am getting This watchdog error on a clients computer and I cant figure out what to do. I first read that it could be the firmware for the SSD but it was up-to-date. Now I am stumped and he is getting mad. Please any assistance?

here is what you requested

Thanks!
View attachment 61800
 
Last edited:

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blueelvis

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#2

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SGT Oddball

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#4
While you are waiting for an expert like BlueElvis to check them dumps over, I've had a quick look and they seem to be pointing towards igdkmd64.sys Driver Reference Table - igdkmd64.sys which is your Intel Graphics driver, please see if you can find an updated version.

Code:
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 133, {0, 501, 500, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+60cef )

Followup: MachineOwner
---------
 

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blueelvis

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#7
Hi Rzubulake ^_^,


According to the analysis posted by SGT ODDBALL, it seems the problem is because of your Intel Graphics Driver. I would suggest you to update the driver from the below link -
https://downloadcenter.intel.com/


-Pranav
 

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    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
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blueelvis

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#9
Sure thing. Let me know how it goes ^_^


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

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