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Dolby Advanced Audio Problem after 8.1


lenberman

New Member
Posts
38
#1
I upgraded today to 8.1 and now when I start my computer I get a message box telling me <re-install Dolby advanced audio driver> I found the Dolby program in my control panel, programs and features, and there is no un-installer or, seemingly a way to re-install the driver. I don't want this box popping up at every boot, what do I do?
Len
 

My Computer

System One

  • OS
    Windows 8

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#2
I don't have Dolby specific setup, but you might want to check your device manager directly to see if a driver for Dolby appears under the expanded menu as shown below. If so, you can select "update driver" and have it automatically search Window Update or use the latest driver (if you have it handy). I would personally prefer the latter option if available. Good luck.

Screenshot (93).png
 

My Computer

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Mystere

Power User
VIP Member
Power User
Posts
1,925
#3
You re-install the driver by going to your motherboards website and downloading a new version of the driver and installing it.
 

My Computer

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popeye

New Member
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Guru
United States

Posts
3,090
#4
In my Acer Recovery management there is an option to re-install drivers.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
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    i5-3230m
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    Acer VA70_HC (U3E1)
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#6
Lenovo G780 - on windows 8.1 problem is the same. After recovery function Dolby advanc.. v2 run´s normal.
After removing driver, restart, installing new driver, restart, still the same :geek:
Purpose, it´s the Windows 8 version 8.1. The 8.1 is not possible running the Dolby....v2.
Maybe after buying the soft, i do ( apologize myself :zip: ) think the Dolby soft will not run.
I see the problem in software disfuncionality somewhere in Win 8.1.
Still it has nice colored boxe´s eh?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G780
    CPU
    2.6 i53230 Intel
    Memory
    4 GB :(
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    Nvidia GeForce GT 635M
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#7
I have tried something else, but it is not as good as having dolby audio around. :doh:It's playing on headset, not on speaker.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire
#8
Finaly here we have the solving problem solution:

You must uninstall your current audio driver and replace with the newest driver. Beware who the manufacture is.

In my case i have the Conexant audio HD driver.

Do not forget to uninstall the Dolby software too.

In my case i have Dolby Advanced Audio V2.

then go to : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS031753 , that´s the Conexant,
and : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032125 , that´s the Dolby soft.

Download them.

In simple step´s:

1. Uninstall the audio driver ( in device manager search for audio driver - look after the speaker icon ) :geek:
DO NOT Uninstall the the speaker driver - it is difference, because ( in my case I have ) there are 2 driver´s
making the basic audio work. First is the audio driver for software solution, and speaker driver for speaker solution

Maybe some PC´s have one or two drivers for the audio. btw.

2. Restart
3. Uninstall the Dolby Adv....
4. Restart
5. Install the new Conexant audio driver from web above
6. Restart
7. Install the Dolby Adv.... driver from web above
8. Restart
9. Enjoy

For those who are live sensitive from detail´s : the joke

Windows 8 has writen that the version of Conexant has no need to upgrade the driver ( 8.54.44.52 ) on the support site is version 8.54.48.0 ( hint )

:thumb:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G780
    CPU
    2.6 i53230 Intel
    Memory
    4 GB :(
    Graphics Card(s)
    Nvidia GeForce GT 635M
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    1 TB
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    McAfee
#9
I have tries something else, but it is not as good as having dolby audio around. :doh:
Just uninstall the software you mentioned. Take a look for newest driver´s form your pc manufacturer.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G780
    CPU
    2.6 i53230 Intel
    Memory
    4 GB :(
    Graphics Card(s)
    Nvidia GeForce GT 635M
    Hard Drives
    1 TB
    Browser
    Comodo
    Antivirus
    McAfee
#10
I don't know how to install it. :(
Wish I do. I have completely uninstall the Conexant audio HD driver.. I can't find it anymore. :( Wish t'was easy as downloading this Windows 8.1 on windows store. :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire
#11
Finaly here we have the solving problem solution:

You must uninstall your current audio driver and replace with the newest driver. Beware who the manufacture is.

In my case i have the Conexant audio HD driver.

Do not forget to uninstall the Dolby software too.

In my case i have Dolby Advanced Audio V2.

then go to : Conexant Audio Software for Windows 8.1 (64-bit), 8 (64-bit) - Notebook , that´s the Conexant,
and : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032125 , that´s the Dolby soft.

Download them.

In simple step´s:

1. Uninstall the audio driver ( in device manager search for audio driver - look after the speaker icon ) :geek:
DO NOT Uninstall the the speaker driver - it is difference, because ( in my case I have ) there are 2 driver´s
making the basic audio work. First is the audio driver for software solution, and speaker driver for speaker solution

Maybe some PC´s have one or two drivers for the audio. btw.

2. Restart
3. Uninstall the Dolby Adv....
4. Restart
5. Install the new Conexant audio driver from web above
6. Restart
7. Install the Dolby Adv.... driver from web above
8. Restart
9. Enjoy

For those who are live sensitive from detail´s : the joke

Windows 8 has writen that the version of Conexant has no need to upgrade the driver ( 8.54.44.52 ) on the support site is version 8.54.48.0 ( hint )

:thumb:
I'll try this once I get home. Hope this will work. :( I am planning to buy new speakers but it feels so bad not having dolby around. Sounds system doesn't sound right.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire
Posts
2
#12
i have a acer laptop ASPIRE V5-471G win8 after upgrading to win8.1 my dolby advance audio v2 is not runnning and i cant costumized T^T who knows how to make it working ? helpppppp i have a realtek HD audio driver i downloaded already to the manufacturer the driver for win8.1 but it is still the same :(
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer

brummyfan

Well-Known Member
VIP Member
Guru
Birmingham

Posts
1,487
#13
i have a acer laptop ASPIRE V5-471G win8 after upgrading to win8.1 my dolby advance audio v2 is not runnning and i cant costumized T^T who knows how to make it working ? helpppppp i have a realtek HD audio driver i downloaded already to the manufacturer the driver for win8.1 but it is still the same :(
In the downloaded zip file, find PCEE4 folder, you have the installers in it for Dolby Home Theatre and Dolby Advanced Audio v2.
Capture101.JPG
Capture102.JPG
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
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    Acer Aspire E1-571
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    i5-3230m
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    Acer Type-2
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    8GB DDR3 1333MHz
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    Intel HD 4000
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zaaaak98

New Member
Posts
1
#14
I have a lenovo ideapad flex 15 and i have managed to install Dolby advanced audio v2 but it will not process the sound, the software doesn't work. This is a replacement laptop and my previous laptop had advanced audio v2 and worked, but that was preinstalled. This laptop did not have it preinstalled when i received it but i found it in the d drive which contained the drivers. I installed it and now i have this problem. I apologize if this in the wrong thread as i am new to the forum scene.

Any help is much appreciated.
 

My Computer

System One

  • OS
    Windows 8.1
Posts
2
#15
i have a acer laptop ASPIRE V5-471G win8 after upgrading to win8.1 my dolby advance audio v2 is not runnning and i cant costumized T^T who knows how to make it working ? helpppppp i have a realtek HD audio driver i downloaded already to the manufacturer the driver for win8.1 but it is still the same :(
In the downloaded zip file, find PCEE4 folder, you have the installers in it for Dolby Home Theatre and Dolby Advanced Audio v2.
View attachment 41915
View attachment 41916
i have done this but not success :((
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    acer

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#16
I had to also use the Realtek drivers provided by Acer to make mine work on V3 model. Could not use any updated drivers from Realtek.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Albrtr

New Member
Cape Cod

Posts
1
#18
Here's what worked for me....you have to run the compatibility settings to run like Win7. (8.1) Type "mad" without quotes from start page to search...the first hit is -Run programs for previous versions of windows. run wizard for Dolby profile and Demo. Or any other way you can get to it, I'm sure there's more than one. Now I did this even after making sure I did have the conextant driver installed and tried to reinstall Dolby advanced audio v.2 and getting error at startup saying it couldn't start program.
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo N580 Idea pad