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do not see Windows 8.1 upgrade in my store

jeffrys

Power User
Power User
Hi,

Been away for a while.....too much work. Installed Windows 8.1 over Windows 8.0 on 4 computers, like everyone through the store or via MS website.

One computer does not see the upgrade in the store and when going to the MS website, refuses to install.

This has probably to do with the fact that there are 8 updates that does not install either.

Sure when installing the updates, one gets the message that updates completed and you see only optional updates.

But when closing the screen, reopening, updates are there again.

Mailed MS last week, but no answer......

Anyone to get me in the right direction to overcome this?????


thanks


Jeff
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps

jeffrys

Power User
Power User
ok Theog,

will give this a try
t
hanks

Jeff
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps

jeffrys

Power User
Power User
Well no luck,
updates-no install.jpg
still cannot install the 8 updates, and 8.1 neither.

thanks

Jeff

include a PRTSCRN here
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps

mick823

New Member
Member
You could try downloading the windows 8.1 ISO as described here and then do an upgrade or clean install. You will need a generic product ID to do the install and then activate with your Windows 8 key afterwords. Do the download from the computer you are trying to upgrade so you get the correct "bit-ness" (32 or 64 bit) Post #45 in the thread offers the simplest explanation.

Windows 8.1 generic keys

Core: 334NH-RXG76-64THK-C7CKG-D3VPT
Professional: XHQ8N-C3MCJ-RQXB6-WCHYG-C9WKB
Enterprise: MNDGV-M6PKV-DV4DR-CYY8X-2YRXH
FHQNR-XYXYC-8PMHT-TV4PH-DRQ3H

Keys to install (and appropriate for KMS activation):
gvlkCore = M9Q9P-WNJJT-6PXPY-DWX8H-6XWKK
gvlkProfessional = GCRJD-8NW9H-F2CDX-CCM8D-9D6T9

http://www.eightforums.com/installation-setup/33164-how-download-windows-8-1-iso.html
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Pro and Windows 8.1 Pro 32 bit and 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo and Dell
    CPU
    Intel i3

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

jeffrys

Power User
Power User
hi David,

no, i have done that and no download. Nut there are 8 updates that does not come in either.

Mailed MS Belgium yesterday, BUT.....no answer either so far.

But if this cannot be fixed.....i am not going to reinstall Windows, then everything stays as is.....

Jeff
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps
hi David,

no, i have done that and no download. Nut there are 8 updates that does not come in either.

Mailed MS Belgium yesterday, BUT.....no answer either so far.

But if this cannot be fixed.....i am not going to reinstall Windows, then everything stays as is.....

Jeff

I'm in the USA.
You're in Belgium.

That probably explains the situation.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

jeffrys

Power User
Power User
well no David,

i downloaded and bought 4 licenses of Windows 8 via MS, 3 install perfectly, one not.

Also installed Win 8.1 on the laptop with another license.

Will phone to MS Belgium to get an answer;


thanks

Jeff
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps

jeffrys

Power User
Power User
ok, after a week or so, i did get someone from MS on the Phone.

They checked my PC from outside and told me that my computer was corrupted....All i did last year was "uninstall" things like Store and so.

Anyway, bottom line = i have to reinstall 8.0 in order to get the upgrade done.

So this will not be for now.

I could mark this solved, but it isn't....

Jeff
 

My Computer

System One

  • OS
    WINDOWS 8.1 x64
    Computer type
    PC/Desktop
    CPU
    INTEL CORE I--3770K LGA1155
    Motherboard
    ASUS P8Z77-V
    Memory
    KINGSTON 2400 MHZ KHX24C11K4 16GB
    Graphics Card(s)
    INTEL HD GRAFICS 4000
    Monitor(s) Displays
    Philip BDL3245€ 32 inch
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SAMSUNG 840 PRO RAID 0 ON BOARD 2 x 128 GB
    Keyboard
    LOGITEC MX™ 5500
    Mouse
    LOGITEC MX 5500
    Internet Speed
    120 Mbps
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