So we have a PC in my shop right now that dell replaced the motherboard in sept 2013. Apparently at that point I see alot online about them not giving paper keys when they did the repairs. In this case the customer is fed up with the BS of Dell support as they want to charge him for a warranty to help. The PC lost all power, lights, etc and had the motherboard replaced but dell says all they did was replace the modem card. Machine has no modem as its a ultrabook. But anyways, heres the question. They keep telling him if he purchases a Dell Windows 8 recovery disk that the machine will activate again. Is this true or just them trying to milk him out of $60? I didnt know if they were similar to the windows 7 disks with "slic"? I dont remember the term right now. I thought they would pull the bios key the same as a OEM windows 8 disk would.
They have been using the computer all this time with it complaining that it wasnt genuine and just closing that out but the computer got murdered with a really bad virus now and the recovery cant verify the edition of windows or something to that nature.
Tried loading with the OEM generic key and using the key tool to pull the MSDM key off the board and once I did that it was when I realized the board was replaced and thats when the customer remembered this also.
Thanks in advance for any help you guys can suggest here. Dell actually offered to remote in and activate the version that I couldnt activate and they believe it or not used that KMS tool thing that only activate for a couple months. Ive used it before to test some stuff and I know the sounds it plays when it runs.
They have been using the computer all this time with it complaining that it wasnt genuine and just closing that out but the computer got murdered with a really bad virus now and the recovery cant verify the edition of windows or something to that nature.
Tried loading with the OEM generic key and using the key tool to pull the MSDM key off the board and once I did that it was when I realized the board was replaced and thats when the customer remembered this also.
Thanks in advance for any help you guys can suggest here. Dell actually offered to remote in and activate the version that I couldnt activate and they believe it or not used that KMS tool thing that only activate for a couple months. Ive used it before to test some stuff and I know the sounds it plays when it runs.
My Computer
System One
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- OS
- Windows 7 64bit