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Dell Latitude tablet dead? Battery died, now won't turn on


#1
I am infuriated right now. I have had my Dell Latitude 10 for a few months now and it was perfect. I loved it. Went to turn it on today and got a message saying the battery was critically low and to press F1 to continue. I usually plug it in every night but somehow forgot last night. Well since Microsoft didn't bother to consider tablets don't have physical keyboards attached and Bluetooth ones are USELESS in this situation, that was impossible, so I shut it down and plugged in my charger, then turned it back on.


NOTHING.


The charger light and power light are on but the screen stays black and the tablet refuses to do anything. It's warm, so I know it's charging but it's a paperweight.


Do I chuck this thing into the trash now? I've tried everything, holding down the power and power and start buttons, etc. I don't have the model with the removable battery unfortunately so can't do a battery pull. I am so angry right now..I spent a lot of money on this thing!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 7537
    CPU
    Intell Core i7
    Memory
    8GB
    Hard Drives
    1TB
    Antivirus
    Windows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Dell has a support forum, however, that should still be in Warranty and only Dell support can get any hardware problems corrected under warranty. If it is in warranty, contact Dell support.

If its out of warranty, consider seeking help on the Dell users forums: Support Forums - Dell Community
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#3
Dell support personnel doesn't know much.

This happened to me once. I don't know how I brought it back to life, but try different button combinations. First fully charge it.

Try pressing down and holding the volume up button and then pressing (or long pressing) power button. it should take you to diagnostics section. Run the diagnostics if you want, but it see if it powers on. You can always quit it (Diagnostics) as soon as it powers up.

This tablet is a pain in the ass. My touch screen is not working now. BTW, if you haven't already, if it boots of course, make recovery disc (or USB) using Backup and Recovery software.

BTW, for a quick contact, use @dellcares twitter handle.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender
-

Posts
8
#4
Still Having Problems?

Might be, a motherboard problem!
 

My Computer

System One

  • OS
    ( Planning To Buy Windows 8 Pro! ) Windows RT!
    Computer type
    Laptop
    System Manufacturer/Model
    Microsoft
    CPU
    Numerous! Varies!
    Motherboard
    Numerous! Varies!
    Memory
    Numerous! Varies!
    Graphics Card(s)
    Numerous! Varies!
    Sound Card
    Numerous! Varies!
    Monitor(s) Displays
    Numerous! Varies!
    Screen Resolution
    Numerous! Varies!
    Hard Drives
    Numerous! Varies!
    PSU
    Numerous! Varies!
    Case
    Numerous! Varies!
    Cooling
    Numerous! Varies!
    Keyboard
    Numerous! Varies!
    Mouse
    Numerous! Varies!
    Internet Speed
    Numerous! Varies!
    Browser
    See ----> Other Info!
    Antivirus
    Numerous! Varies!
    Other Info
    Broswer ----> Numerous! Varies! BUT, my main man is Monsieur Opera Browser! BUT, using Version 11.64! Version 12 is bad, try to imagine Version 15!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#5
The Dell India support can be a problem - language barrier for one, for US customers, since US English is not their primary language. The Dell Community forums are like this forum, users helping users, and can be much better. I worked the Dell user forums for over 10 years and we resolved a lot of problems from users that were "less than satisfied" with the Dell India support personnel. We were even able to get US based support personnel involved on chronic unresolved problems.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

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