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Solved Dell Latitude 10 Essentials: cannot use System Recovery


Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#1
Hi,

I've got this Dell tablet and it's touch screen has gone kaput. It works sometimes, it doesn't most of the times. It has gotten worse in the last few days. It only used to do that when resuming from Standby previously.

[video=youtube;E45yOcwGFpk]https://www.youtube.com/watch?v=E45yOcwGFpk[/video]

There is nothing I can do about it from my end. I have contacts Dell support and it seems they will take it back for repairs.

In the meantime, my recovery partition seems to be not working either. I first wanted to factory reset it to see if it is a software issue. (Easier to RMA as well) Dell has their own recovery software called Dell Backup and Recovery and it doesn't work. It would reboot back to Windows 8's recovery environment (F8 anyone?) and wait there. I have used Recovery once and maybe it screwed up everything. I don't know.

I tried Windows's Refresh and Recovery features and they don't work either. Refresh asks me to insert the media .

IMG_0072.jpg

Recovery tells me that i cannot find a recovery image in my drive.

IMG_0071.JPG

I have used Refresh many times when the touch screen problem originally appeared, and then it didn't ask for the install media. Seems that it was using the recovery image that was originally in the drive.

Now the recovery image is either missing or inaccessble by any sort of recovery. I tried creating a Recovery media using the Dell Backup and Recovery software and it also stops saying that an error has occured. How informative.

IMG_0069.JPG

If the recovery image is only inaccessible, I wanna know if anyone has tips to get it fixed.

This is the current state of Disk Management screen. Why are there so many partitions? The right click menu only pops up for C: partition. It's empty for other partitions.

IMG_0073.jpg

BTW, I have Windows 8.1 Preview installed as well. I have used Refresh few times after that as well. I don't think it has anything to do with the issue. But it would be great if I can reset it back to factory image before sending for RMA.

Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender

Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#3
i've tried them already, if you read my opening post.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
4,052
#5
It could be that the recovery image has somehow been deregistered. Do a search on the disk for a file named CustomRefresh.wim. If such a file is found, make note of the directory it is in. You can then reregister it by opening an elevated command prompt and entering the command: Recimg /setcurrent <directory>

Open an elevated command prompt and enter: recimg /? to see what other options are available for the recimg command.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.

Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#6
I feel that too. But the recovery image is not on C:

If you look at the disk management screenshot I posted, the recovery image seems to be located in the final partition. But I don't know how to access it. Or how to register it to work again. Any ideas?
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender

Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#7
At least I managed to reinstall Windows 8 by running the setup from Windows and remove the traces of 8.1 Preview. No issues with Activation, but I seems as if all the drivers aren't installed. The touch screen is not working, but in not sure if it is because it really isn't working or because a driver is missing.

I couldn't find a proper driver for Touch Screen on Dell support website.

Perhaps the drivers are in the disc that shipped with the tablet. I have to plug in my DVD drive via USB. Will do that when I get back home.

Still looking or a way to get that Recovery functionality working again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender

Anusha

New Member
Member
Kawasaki, Japan

Posts
108
#8
Fixed it.

I just ran the Windows setup from within Windows. I used a flash drive, bootable with Windows 8 32bit. but maybe that was not necessary. wonder if an mounted ISO file alone would have been enough for this.

This allowed me to install Windows 8 over 8.1 Preview. Didn't ask for a serial as well.

After it was done installing, I installed Dell Backup and Recovery software (downloaded from Dell). From there I could now use the old Recovery functionality without any issue. It must have been the Windows 8.1 Preview installation that corrupted the thing.

IMG_0079.jpg

Now I can send it for repair or replacement without any fears. The touch input is not working. It's a hardware malfunction. But at least now there is no software malfunction. :)

Anyways, just to be safe, I now need to make a recovery media.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY
    CPU
    Intel Core i7 4790K @4.5GHz
    Motherboard
    Asus ROG Maximus VII Gene
    Memory
    16GB A-DATA DDR3-2400
    Graphics Card(s)
    Gigabyte GTX 970 Gaming G1
    Monitor(s) Displays
    QNIX QX2710
    Screen Resolution
    2560x1440
    Hard Drives
    Samsung 840 series 250GB
    Toshiba DT01ACA300 3TB (Data)
    Western Digital Caviar Green WD30EZRX-00DC0B0 3TB (Backup)
    PSU
    Silversonte G series 750W
    Case
    Silverstone Sugo SG09
    Cooling
    Noctua NH-U12S
    Keyboard
    Generic
    Mouse
    Logitech G602
    Internet Speed
    200Mbps/200Mbps Fibre
    Browser
    Google Chrome
    Antivirus
    Windows Defender

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