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Solved dell inspiron 3542 unable to install wireless drivers


harish664

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Member
Posts
12
#1
Hi , i just bought a dell inspiron 3542 with ubuntu preloaded a couple of days back but i just clean installed win 8 pro 64 bit and somehow i cant connect to wifi as there is no wireless driver installed. spoke to the dell cust care they guided me to download wifi+bluetooth driver on dell drivers and downloads which doesnt work.
Please help , appreciate the help.
 

My Computer

System One

  • OS
    win 8 pro 64 bit

softwaremaniac

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2,480
#2
Use the utility on this site to help you. It will scan your system and determine what is missing. Product Support | Dell US
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
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    10/0.75
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softwaremaniac

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#4
Have you got the QuickSet Application Installed ? If not Please Install it then using your Function Keys try to enable the Wireless/ Bluetooth Device by pressing FN+F2 or F3 before you Install the Driver ...
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
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    Avast 10.0

caperjack

Just the Janitor
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#5
do you get any error message,
also did you get and install motherboard chipset drivers from Dell site
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

harish664

Member
Member
Posts
12
#7
Softwaremaniac yeah i have downloaded the qucikset application and installed as you said but it doesnt show up so that i can run the application.

Caperjack when i install one of the driver it says activate bluetooth using wireless switch and no i have installed the chipset drivers. should i ?

Bob marley yes thats my laptop , but what do i do with this quickset app i have already installed

Bare with me cause im kinda new to this
 

My Computer

System One

  • OS
    win 8 pro 64 bit

softwaremaniac

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2,480
#8
Yes, install Chipset drivers.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

harish664

Member
Member
Posts
12
#9
Yes i have installed the chipset drivers , what do i do next ?

And oh the quickset app which you asked me to install that shows up in my system tray ( grey lock kinda icon ) but when i click nothing happens.
 

My Computer

System One

  • OS
    win 8 pro 64 bit

softwaremaniac

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Posts
2,480
#10

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

KYHI

Well-Known Member
Pro User
Posts
2,719
#11
download and create windows 8.1 setup media > Create installation media for Windows 8.1 - Windows Help

Clean install windows 8.1 using your windows 8 product key..

Quickset does not really pop up a GUI - but allows you to use FN keys.. If you look on your keyboard you may notice a Radio wave symbol.. Clam shell looking thing.. FN - Radio key should enable disable radio.. My dell has a switch on the lower left corner..

I have had issues before with dell drivers and win8 vs. win 8.1
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Posts
28
#12
QuickSet just has to be installed and running. You may not even see it as try icon, just in your task manager.
One way you can check if it's running properly is to try out the other Fn+ keys, like volume control, search and so on.
Then if it works just press Fn+PrtScr. Press it multiple times if you have to.
Also, restarting is always useful.
 

My Computer

System One

  • OS
    win 8.1

harish664

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Member
Posts
12
#13
Softwaremaniac here is the thing im replying to you on my macbook pro cause i cant connect to internet on my dell. how do i do that ?

Kyhi Yeah i thought il do that cause even my trackpad doesnt work, dell says they have touchpad drivers on 8.1 but i thought i could connect to the internet and then sort it out . and yeah i have that wireless icon on my PRTSCR.

And yeah my bad i didnt know that quickset isnt a GUI.

Bob marley yes i have tried the fn keys they work but fn + prtscr doesnt do anything , let me try restarting once.
 

My Computer

System One

  • OS
    win 8 pro 64 bit

KYHI

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Posts
2,719
#14
I do not install quickset - as the keyboard volume, sleep and brightness keys work with out it.. the battery and radio key do not..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Posts
28
#16
I had a similar problem a few days ago. I just restarted quickset a few times, restarted the computer a few times and clicked that wifi button many times and suddenly it started working so don't be quick to reinstall win.
Make sure your wifi driver is working properly. Check in device manager.
Also what is the situation with your airplane mode? you can see that when you left click on the network try icon. Dell has an airplane mode driver that's newer than the one that windows installs. You might want to update that.

PS: Quickset does have a GUI for me, it looks sort of like this - http://en.community.dell.com/cfs-fi...nts.Files/3324/1157.windowsmobilitycenter.jpg
 

My Computer

System One

  • OS
    win 8.1

KYHI

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Posts
2,719
#17
You are gonna end up upgrading to windows 8.1 anyway.. via the store or windows updates..

I would just do away with windows 8
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

harish664

Member
Member
Posts
12
#18
i Could try that bob but the issue with me is there is no wireless driver i havent been able to install it.

Kyhi Yes eventually i would , Can i do that from my mac though ? what i mean is can i create a bootable usb from my mac.



20150221_001700.jpg
 

My Computer

System One

  • OS
    win 8 pro 64 bit

KYHI

Well-Known Member
Pro User
Posts
2,719
#19
media creation tool work win 7 or better - doubt it will work with mac (you can try)

Also some new dell drivers also list "other driver versions" available..

Try an older version, not newer..
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

softwaremaniac

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VIP Member
Pro User
Posts
2,480
#20
Download the utility on Mac and transfer it via usb to the laptop. Generate a zipped report and transfer it back to mac and upload it.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0