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Dell Inspiron 15 3000 series sudden shut down?


Posts
40
#1
Hi everyone,
I have a Dell Inspiron 15 3000 series laptop, and while I was using it tonight it suddenly turned off.
I know it wasn't because of overheating, because the computer was cool to the touch right after it shut off.
All I had open was Skype, and I was watching a video in Windows Media Player.
The specs: 4th-gen i7 CPU, 8gb ram, 1TB HDD
Devices plugged in: Samsung 21.5" monitor via HDMI, Logitech G430 via USB, Logitech G302 via USB, Acer keyboard via USB, Blue Snowball via USB.
The laptop was on AC power and was fully charged when this occurred.

What could've happened?
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    CPU
    Intel Core i7 4510U
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT 840M (primary), Intel HD 4400 (secondary)
    Hard Drives
    1TB
    Keyboard
    Some wired Acer thing
    Mouse
    Logitech G302 Daedalus Prime
    Browser
    Google Chrome
    Antivirus
    AVG Free 2015

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Could have still been an overheating problem. The CPU has autosense heat protection and will shut it down and may do that even if the case is not hot to the touch.

I see a lot of USB ports being used, is this your usual setup? If you are watching a video, the USB mic did not need plugged in.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
40
#3
Yes this is my usual set up. I still am not convinced this was an overheating issue, as the fan was running at the lowest speed and I wasn't doing any intensive tasks (video rendering, gaming, etc.).
I'm just interested in knowing what other factors/conditions could have caused this to happen.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    CPU
    Intel Core i7 4510U
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT 840M (primary), Intel HD 4400 (secondary)
    Hard Drives
    1TB
    Keyboard
    Some wired Acer thing
    Mouse
    Logitech G302 Daedalus Prime
    Browser
    Google Chrome
    Antivirus
    AVG Free 2015

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