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Solved Default gateway not available


Posts
15
#1
Hello,

I've recently begun encountering connectivity problems. Seemingly randomly, the wifi connection becomes limited and webpages/games time out. Whenever I repair the connection it is always at the "reset wi-fi adapter" step that it seems to resolve the issue.

Steps I've taken thus far are:

  1. uncheck the box under my network adapters settings that said "allow the computer to turn off this device to save power"
  2. show hidden devices under the network adapter device manager and try to uninstall all but my ethernet and wifi connections. aside from these two connections I wanted to keep, there were two bluetooth devices that I don't use/need, two adapters hidden with odd names, and quite a few WAN miniports. I tried uninstalling all of these...some uninstalled, others uninstalled but came back with a restart, and some wouldn't uninstall at all

I'm not even sure if any of this is actually helping my own issue; I simply tried to do some research before reaching out for help myself...and these seemed to be common steps that were suggested from folks on this very forum.

Anyway, below is my ipconfig:

Code:
 Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


C:\Users\Lu>ipconfig/all


Windows IP Configuration


   Host Name . . . . . . . . . . . . : Toy
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Bluetooth Network Connection:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-1E-37-BC-2A-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Ethernet:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-68-2D-6D-EF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
   Physical Address. . . . . . . . . : 00-1F-3B-20-2E-D5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5480:7d87:a4f0:3f43%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, January 23, 2014 11:37:36 AM
   Lease Expires . . . . . . . . . . : Friday, January 24, 2014 11:37:36 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 251666235
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-10-C2-D1-00-1F-3B-20-2E-D5


   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{A8D6B081-3987-4114-8389-D02987D55C31}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2082:16bb:b572:b4e8(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2082:16bb:b572:b4e8%26(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Thank you in advance for your attention and help. Please let me know what more I can do to help.
 

My Computer

System One

  • OS
    Windows 8
Posts
1,883
#2
You'll fix it.

Install latest wireless driver from Ultrabook, SmartPhone, Laptop, Desktop, Server, & Embedded? Intel if not already latest now, update security software to latest version if not already, update router firmware to latest if not already, then use Vistumbler to see which channel is the most open and clear, away from other channels. Set your router radio channel to that.

You could lower the beacon interval some, in the router settings. I keep mine at 50 ms.

RTS Threshold = 2307
Fragmentation = 2306

Microwave ovens and home wireless phones (not smart phone type - landline type) can interfere. Move your router away from those if possible.

Make sure nobody is sitting outside your house in a car trying to do a man-in-the-middle attack (a.k.a. monkey-in-the-middle) on the wireless, lol. :)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
15
#3
Wireless drivers are up to date, security software is up to date, router firmware is also good, and I can't say I understand/trust Vistumbler...but everything else has been done. Problem still occurring.
 

My Computer

System One

  • OS
    Windows 8
Posts
1,883
#4
lol why not trust Vistumbler? It is an excellent software and trusted widely throughout the enthusiast community. It's the most important step of the above.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
15
#5
Because I've never heard of it before and don't understand its purpose. Not saying I won't but still reading up on what it does, etc, at the moment. Any other things to try in the meanwhile?
 

My Computer

System One

  • OS
    Windows 8
Posts
1,883
#6

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
1,883
#8
I'm not on a wireless machine right now, but I think you just click on Scan APs near top left. It should show you all the routers near your location and their channels.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
15
#9
then use Vistumbler to see which channel is the most open and clear, away from other channels. Set your router radio channel to that.

You could lower the beacon interval some, in the router settings. I keep mine at 50 ms.

RTS Threshold = 2307
Fragmentation = 2306
I found (what I hope) is the most clear transmit channel for my router and changed it to that. I've also changed the RTS to 2307 and Frag to 2306. Am I also supposed to change my beacon interval to 50 ms? If so, I did not see where to do that at. Otherwise, I believe I've followed all suggestions and will proceed with crossing my fingers. I'll report with a (hopefully!) final report asap.
 

My Computer

System One

  • OS
    Windows 8
Posts
1,883
#10
Yes, you should change beacon interval to 50 ms and I doubt that your router does not have the option to do so.

If you can't find it or it doesn't have it, it's not the end of the world. Should be good to go in any case, based on what you've said.

Best of luck and cool about report.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
#11
Hello,

I've recently begun encountering connectivity problems. Seemingly randomly, the wifi connection becomes limited and webpages/games time out. Whenever I repair the connection it is always at the "reset wi-fi adapter" step that it seems to resolve the issue.

Steps I've taken thus far are:

  1. uncheck the box under my network adapters settings that said "allow the computer to turn off this device to save power"
  2. show hidden devices under the network adapter device manager and try to uninstall all but my ethernet and wifi connections. aside from these two connections I wanted to keep, there were two bluetooth devices that I don't use/need, two adapters hidden with odd names, and quite a few WAN miniports. I tried uninstalling all of these...some uninstalled, others uninstalled but came back with a restart, and some wouldn't uninstall at all

I'm not even sure if any of this is actually helping my own issue; I simply tried to do some research before reaching out for help myself...and these seemed to be common steps that were suggested from folks on this very forum.

Anyway, below is my ipconfig:

Code:
 Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


C:\Users\Lu>ipconfig/all


Windows IP Configuration


   Host Name . . . . . . . . . . . . : Toy
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Bluetooth Network Connection:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-1E-37-BC-2A-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Ethernet:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-68-2D-6D-EF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
   Physical Address. . . . . . . . . : 00-1F-3B-20-2E-D5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5480:7d87:a4f0:3f43%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, January 23, 2014 11:37:36 AM
   Lease Expires . . . . . . . . . . : Friday, January 24, 2014 11:37:36 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 251666235
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-10-C2-D1-00-1F-3B-20-2E-D5


   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{A8D6B081-3987-4114-8389-D02987D55C31}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2082:16bb:b572:b4e8(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2082:16bb:b572:b4e8%26(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Thank you in advance for your attention and help. Please let me know what more I can do to help.
If you don't mind I'd like to see a screen shot of the Device Manager with Network Adaptors expanded and show Hidden Devices enabled please. It sounds like you have some problems there from your explanation. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
1,883
#13
It's still having the same issue.
Chev is one of the best networking Gurus going. You should probably offer the information he asks for.

In addition, have mdnsresponder.exe in the Task Manager, or Bonjour in services.msc?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Posts
15
#14
MasterChief said:
In addition, have mdnsresponder.exe in the Task Manager, or Bonjour in services.msc?


Nope to both! I'll take it on faith that this is a very good thing.

If you don't mind I'd like to see a screen shot of the Device Manager with Network Adaptors expanded and show Hidden Devices enabled please. It sounds like you have some problems there from your explanation. :)
show hidden.png

Done.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
Posts
15
#15
Maybe this will shed further insight?

When the problem arose yet again, I had limited connectivity to my network. I ran the troubleshooter and this is what came back.

doesn't have valid IP.png
 

My Computer

System One

  • OS
    Windows 8
#16
MasterChief said:
In addition, have mdnsresponder.exe in the Task Manager, or Bonjour in services.msc?


Nope to both! I'll take it on faith that this is a very good thing.

If you don't mind I'd like to see a screen shot of the Device Manager with Network Adaptors expanded and show Hidden Devices enabled please. It sounds like you have some problems there from your explanation. :)
View attachment 35901

Done.
From this it appear this system hasn't been upgraded to Windows 8.1?

To test the connection problem isn't caused from an installed program you should try performing a clean start up per the directions in the link.
Troubleshoot Application Conflicts by Performing a Clean Startup - Windows 7 Help Forums
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
15
#17
Updating to 8.1 now. Is it possible this could resolve the issue and I should test it out after this update is done, or should I go ahead and proceed with the clean start link as soon as update completes?
 

My Computer

System One

  • OS
    Windows 8
#18
Updating to 8.1 now. Is it possible this could resolve the issue and I should test it out after this update is done, or should I go ahead and proceed with the clean start link as soon as update completes?
It's very possible that the update will fix the problem because all system files and the registry would be replaced but if the problem persists then run the clean start up and go from there. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
15
#20
It's been three days since updating Windows and getting a new registry/etc, and it's still happening. Granted a bit less often, but still multiple times a day...I'd even say at least once every three hours; and that's being generous. Having a desktop that is plugged in via ethernet and has zero problems whatsoever doesn't help shed any further light on the matter, does it?

Anyway, I'm beginning the clean start process now. Anything else I should know or expect or try before posting again?
 

My Computer

System One

  • OS
    Windows 8