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Solved Default Gateway is not available


Posts
2
#1
Hi there,

I'm having trouble keeping my lenovo laptop (running windows 8) connected to the internet, and hoped someone might be able to help. I have been able to connect successfully to multiple wireless networks and access the internet until I tried to connect to the new network.

Initially everything is OK - I can connect to the network and access the internet. However after a short period of time (anywhere from a few seconds to 20 minutes) the network connection will change to limited, without internet access. If I simply disconnect and reconnect to the network the internet will immediately be working again (at least for a few seconds/minutes).

Alternatively, if I run the troubleshooter, I always get the message that the default gateway is not available, which has been fixed by resetting the wi-fi adapter.

Any advice would be greatly appreciated. Please let me know if there's any more information you need.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
#2
If you can post a screen shot of the ipconfig/all from this machine it would be most helpful. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
2
#3
Thanks for the reply, I've sorted the problem now. I needed to uncheck the box in device management that allowed my computer to turn off the wireless network adapter. I'm still not sure why the problem only started to manifest itself when I started using a new network though.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580

vijaybs

New Member
Posts
2
#4
Steps required

Hi James,

I do have same problem with my Internet connection, I could not find the below option which you mentioned in your post. Could you please provide me the steps.
"uncheck the box in device
management that allowed my computer to
turn off the wireless network adapter"

Thanks,
Vijay
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i5
    Memory
    6GB
    Graphics Card(s)
    Intel 4000
    Browser
    IE, Mozilla
    Antivirus
    None
#5
Hi James,

I do have same problem with my Internet connection, I could not find the below option which you mentioned in your post. Could you please provide me the steps.
"uncheck the box in device
management that allowed my computer to
turn off the wireless network adapter"

Thanks,
Vijay
When you get to Device Manager simply highlight the wireless connection you are having problems with, right click it and choose properties then go to the Power Management tab and uncheck the option as in the picture below. It's important to note that there are many reasons for this error message, "Default Gateway Not Available" . :)
 

Attachments

Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

vijaybs

New Member
Posts
2
#6
Hi James,

I do have same problem with my Internet connection, I could not find the below option which you mentioned in your post. Could you please provide me the steps.
"uncheck the box in device
management that allowed my computer to
turn off the wireless network adapter"

Thanks,
Vijay
When you get to Device Manager simply highlight the wireless connection you are having problems with, right click it and choose properties then go to the Power Management tab and uncheck the option as in the picture below. It's important to note that there are many reasons for this error message, "Default Gateway Not Available" . :)
Thanks for your reply with screen print, I did check that option was uncheck already :( now I am more worried do you have any other solutions for this issue. I checked with Dell support as well and even they could not help me out :(. Please let me know if you have any other solution. The issue is exactly as yours.
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell
    CPU
    i5
    Memory
    6GB
    Graphics Card(s)
    Intel 4000
    Browser
    IE, Mozilla
    Antivirus
    None
#7
Hi James,

I do have same problem with my Internet connection, I could not find the below option which you mentioned in your post. Could you please provide me the steps.
"uncheck the box in device
management that allowed my computer to
turn off the wireless network adapter"

Thanks,
Vijay
When you get to Device Manager simply highlight the wireless connection you are having problems with, right click it and choose properties then go to the Power Management tab and uncheck the option as in the picture below. It's important to note that there are many reasons for this error message, "Default Gateway Not Available" . :)
Thanks for your reply with screen print, I did check that option was uncheck already :( now I am more worried do you have any other solutions for this issue. I checked with Dell support as well and even they could not help me out :(. Please let me know if you have any other solution. The issue is exactly as yours.
Try entering the gateway IP manually per the directions in the following link.
Windows 7 Unidentified Network, Limited Access, No Internet Connection Problem Resolved
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

Roadturn

New Member
Posts
2
#8
I get dropped at least once per hour. I was on the phone with HP for hours. They can't figure it out. Here is my info. Your help is much appreciated.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.


C:\Users\Don>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : Roadturn
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Local Area Connection* 12:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 84-A6-C8-91-59-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 84-A6-C8-91-59-6A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a596:14e3:c954:ac20%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, August 5, 2013 6:11:21 AM
Lease Expires . . . . . . . . . . : Tuesday, August 6, 2013 6:16:04 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 327460552
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-CD-82-6C-A0-B3-CC-4B-7E-83


DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Ethernet:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-4B-7E-83
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 13:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c63:3121:3f57:fff5(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::c63:3121:3f57:fff5%19(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Tunnel adapter isatap.{5F157D24-7F99-4233-9985-5D86EBAF950F}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

My Computer

System One

  • OS
    Windows 8 (64 bit machine)

Shadowjk

Network Enthusiast
VIP Member
Power User
#9
What's the encryption type on the wireless signal? As a testing measure can you change it to WPA2 AES Encryption as Windows 8 has some issues with older encryption standards.

Also try changing the wireless channel to either 1,6 or 11 (If already set to a one of these then try a different one, For example if channel is set to 1 then change it to 6...etc)

Josh :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Roadturn

New Member
Posts
2
#10
Encryption is WPA-WPA2 Personal. That should be fine, yes? Channel was set to auto-detect. Switched to 1. In the Windows 7 forum, I saw mention of having too many tunnel adaptors. You don't think that is a factor here? Thank you for the response, Josh.
 

My Computer

System One

  • OS
    Windows 8 (64 bit machine)
#11
Encryption is WPA-WPA2 Personal. That should be fine, yes? Channel was set to auto-detect. Switched to 1. In the Windows 7 forum, I saw mention of having too many tunnel adaptors. You don't think that is a factor here? Thank you for the response, Josh.
It takes many more tunnel adaptors to create issues.

You might try starting up in safe mode with networking to determine if the problem is from an installed program.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

user04

New Member
Posts
4
#12
I have the same problem with Lenovo y510p laptop.
In topic I see 'solved' but I couldn't see the solving message?
How can I solve this problem?
 

My Computer

System One

  • OS
    eight

Shadowjk

Network Enthusiast
VIP Member
Power User
#13

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

user04

New Member
Posts
4
#14
Reasons are completely same I think. I've just bought this computer. When I connected to wireless modem, I can use internet in a short time. After using 1-2 minutes I can't open any page.


After opening the Network and Sharing Center, I clicked the Troubleshoot problems, Internet Connections ect.
And computer detected problems, in 'Resolving Problems' step it says 'reset Wi-Fi adapter'. This step solves the problem. End of the steps it says the reason: Default Gateway not available.
 

My Computer

System One

  • OS
    eight
#15
I have the same problem with Lenovo y510p laptop.
In topic I see 'solved' but I couldn't see the solving message?
How can I solve this problem?
For Lenovo try the steps outlined in the link, it seems that the Windows driver works better than the Lenovo version but to install the Windows driver version follow the steps in the first link. The second link shows how to start up in safe mode.

I'm not completely sure why it's required to turn off secure boot and then boot into safe mode just to change over to the Windows driver version but these steps seem to be working. ;)

Failure to hold wifi connection- ongoing issue - Page 2 - Lenovo Community

How to start Windows 8 in Safe Mode; Safe Mode in Windows 8 - PC Advisor
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
#17

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
1
#19
I had this issues occur the last 3 days. I initally thought it was something simple with the router. Went through all these forums and suggestions. HP suggested it was the windows 8.1 update that had corrupted the drivers and since there was no windows network driver updates available yet, they have me reset my entire computer. Had to reinstall everything. Still didnt work. After days of trying things (deleting and reinstalling wireless driver, changing settings, ect), I found that "rolling back" the computers wireless driver has resolved the issue. To do so, go to your wifi connection and click on properties. Next click on the drivers tab and you will find option for rolling back driver. Not sure if this is a fix for all others issues for the disabled gateway issue but it seems to have cured my problem.
 

My Computer

System One

  • OS
    Windows 8
Posts
1
#20
Hi yall, so I have a hp pavillion 7 that works completely fine except I can't get a wireless connection on my home network. It connects everywhere else (starbucks, school, work..) and I have taken it to my staples tech guy and he coudn't fix it. When I try to connect on my home network, I get limited access and "the default gateway is not available" error. Note that I live in a house with 5 other roommates and their connection works fine. I do not know much about computers and I am so frustrated with the issue that I want to throw my computer at a wall but that is not very cost effective... starving college student here. I would really appreciate any help from any of you.

thanks!
 

My Computer

System One

  • OS
    windows 8