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Custom Refresh (recimg) fails to run-error pic attached


CPWin8

New Member
Posts
50
#1
I was checking my uncle's laptop (He's clueless.) (2013 Toshiba Satellite Intel i3, 6gb, 750gb HD, Windows 8.1) on Thanksgiving.

I was doing basic maintenance. I ran Windows Defender, SFC, CHKDSK. I created restore points and updated some software. All OK.

I went to run the Custom Refresh image (recimg) command at the admin command prompt. I had done it with success three months ago when I last checked his system.

This time the recimg command failed to run and provided the error shown in the attached picture. Windows searched for a solution and did not find one. The title of the error box is "recimg.exe--Entry Point not Found." The error reads, "The procedure entry point [email protected]@@[email protected]@[email protected] could not be located in the dynamic link library C:\Windows\System32\migwiz\migcore.dll."

One important note, when I last checked it three months ago he was using Windows 8. At some point a few weeks ago (he guesses), the desktop background changed. He noticed that. He must have chosen to update to 8.1. He didn't even realize he did it.

In the picture, I tried the command twice. As "Creating Snapshot" appears, it then goes to the error. I closed it, restarted, and tried again. Same problem. Due to the holiday, I had little time to do much.

Am I missing something simple or is this a more complex problem?

Thanks.
 

Attachments

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite L855
    CPU
    Intel Core i7
    Memory
    6Gb
    Antivirus
    Windows Defender

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#2
Last edited by a moderator:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

Ztruker

Well-Known Member
VIP Member
Guru
#3
Try running these commands from a Elevated Command Prompt:

Dism /online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

It's going to take awhile so be patient and let them finish.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

CPWin8

New Member
Posts
50
#4
Thanks. I won't be able to do anything with it again for a bit. And there is no chance of him doing it unless I were able to nail down something I could lead him through simply. I will keep looking for a solution.
I've used these before:
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Not familiar with this one:
Dism /online /Cleanup-Image /StartComponentCleanup

I'll give it a try at my next chance.

Same for running in Safe mode.

Thanks.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite L855
    CPU
    Intel Core i7
    Memory
    6Gb
    Antivirus
    Windows Defender

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#5
If safe boot did not work before then when you have a chance, try to disable all the Non-Microsoft services & Startup Items and try again.

Good luck.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox