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Critical Process Died - won't accept password


MizB

New Member
Posts
3
#1
Hello All

While attempting a system restore (back to a week ago) on 8.1 I've encountered a Critical Process Died :(

When I try to access System Restore in 'Advanced Options' or 'Refresh your PC' I need to enter my password... but receive a message "The password is incorrect. Try again."

The password I'm using IS correct.

Tried the obvious (caps lock, keyboard layout) and no go.

I'd really appreciate any advice on where to go from here...

Extra info:
- 8.1was installed via update... no disc.
- 'Restore' takes me to the logo screen (stuck there)
- 'Restart' in 'Advanced Options' loops back to the "Automatic Repair couldn't repair your PC", with a choice of Shut Down or Advanced Options. Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
- Computer is an Acer Aspire V5-571P
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#3
I was just skimming through the unanswered posts and noticed this.
Do you still need help with this problem?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

MizB

New Member
Posts
3
#4
Thanks for responding usasma :)

After 30 mins on the phone with Microsoft, they determined that the part of Windows that deals with processing the password was likely to have been damaged.

Acer Recovery disk wouldn't allow a refresh - "Drive where windows is installed is locked".

Had to admit defeat and took it to the repair shop. An arm and a leg later, it's back in business with a new hard drive (old one was registering errors when tested).

Apparently my mistake was attempting a system restore to before this update: November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

In this case, the computer may experience startup failures if you try to roll back the system to a restore point that was created before you installed update rollup 3000850.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#5
Sorry to hear that, but I'm glad that your system is back up and running.
Replacing the drive was probably the best thing to do -as it let you start out fresh again.
Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)