Creative audio cards & unable to detect supported product

WallyZ

New Member
Joined
Jul 10, 2014
Messages
6
Just in-case anyone else is having this issue.

When attempting to install Creative drivers for X-Fi cards you may receive this message:

"unable to detect supported product"

and of course that's as far as you get.

To resolve this issue:

1. Uninstall the current drivers.
2. Shutdown and power off. Physically remove the audio card.
3. VERY IMPORTANT STEP: Boot at least once with the audio card removed.
4. Shutdown and power off. Re-install audio card.
5. Bootup. Re-install drivers.

If this doesn't resolve your issue you have another problem.
 

My Computer

System One

  • OS
    Windows 8.1 PRO 64

kpo6969

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VIP Member
Member
Joined
Feb 12, 2011
Messages
62

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Black Shadow
    CPU
    i7-4790K
    Motherboard
    Gigabyte Z97X-UD5H
    Memory
    8GB Trident X 2400mhz cas9
    Graphics Card(s)
    Asus GTX 970 Strix
    Sound Card
    X-FI Extreme Music
    Monitor(s) Displays
    Dell U2412M
    Screen Resolution
    1920 x 1200
    Hard Drives
    850 Pro 256GB / Vector 150 240GB / Evo 250GB
    PSU
    Seasonic SS-660XP2
    Case
    Fractal Design R4
    Cooling
    Noctua NH-U14S
    Country Flag
    USA
    State/Region Flag
    us pennsylvania

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