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Crashing on a HP Pavillion g6


Mitko

New Member
Posts
2
#1
Hello, my neighbour has a HP Pavillion g6 running Windows 8 and lately these days the computer has been crashing/rebooting and there appears some message with links to dump files. I have saved the .dmp file to a flash drive and attached it here.

I'm sorry but I cannot use the SF Diagnostic Tool because the computer is not with me at the moment and won't be with me for atleast 2 days, she's gonna be back with it somewhere at Thursday and I promised I'll ask for a solution on the net till then.

So if someone knowledgable from here can review the file and figure out what could be causing the problems that would be great. :D

Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
The lone memory dump blames NDProxy.SYS - a windows driver associated with networking. As such, it's possible that any network/Internet aware program can be causing this. Due to the info from the memory dumps, there is a possibility of a hardware problem, and a possibility that it may be with a USB device (but these are just guesses based on the data in the raw stack text - which may not even be signficant).

Please run Driver Verifier to attempt to force a BSOD with the offending driver's name. Please use this procedure: Driver Verifier Settings Let it BSOD 2 or 3 times, then generate the reports from the SF Diagnostic Tool and upload it with your next post.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hpdskflt.sys Fri May 13 14:47:26 2011 (4DCD7CBE)
HP Mobile Data Protection System Disk Filter
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys

Accelerometer.sys Fri May 13 14:47:26 2011 (4DCD7CBE)
HP Mobile Data Protection System Accelerometer
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys

Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
Realtek 8101E/8168/8169 NDIS 6.30 32-bit Driver
http://www.carrona.org/drivers/driver.php?id=Rt630x86.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Mar 26 07:53:35.370 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032613-10328-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
Built by: [B]9200[/B].16384.x86fre.win8_rtm.120725-1247
System Uptime:[B]1 days 19:02:06.236[/B]
*** ERROR: Module load completed but symbols could not be loaded for NDProxy.SYS
Probably caused by :[B]NDProxy.SYS ( NDProxy+972f )[/B]
BugCheck [B]1000008E, {c0000005, 81eca672, 88617ab4, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000008E]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/url]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: 81eca672, The address that the exception occurred at
Arg3: 88617ab4, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_NDProxy+972f[/B]
CPUID:        "Intel(R) Pentium(R) CPU B960 @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/30/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Mar 26 07:53:35.370 2013 (UTC - 4:00)**************************
[COLOR=RED][B]hpdskflt.sys                Fri May 13 14:47:26 2011 (4DCD7CBE)[/B][/COLOR]
[COLOR=RED][B]Accelerometer.sys           Fri May 13 14:47:26 2011 (4DCD7CBE)[/B][/COLOR]
[COLOR=RED][B]Rt630x86.sys                Wed Oct 19 08:13:13 2011 (4E9EBED9)[/B][/COLOR]
netr28.sys                  Wed Apr 11 04:26:27 2012 (4F854033)
HECI.sys                    Mon Jul  2 18:14:54 2012 (4FF21D5E)
intelppm.sys                Wed Jul 25 22:34:02 2012 (5010AC9A)
dump_storahci.sys           Wed Jul 25 22:38:58 2012 (5010ADC2)
SynTP.sys                   Fri Aug 24 19:18:33 2012 (50380BC9)
igdkmd32.sys                Wed Sep 26 15:44:50 2012 (50635B32)
[/font]
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x86.sys
http://www.carrona.org/drivers/driver.php?id=netr28.sys
http://www.carrona.org/drivers/driver.php?id=HECI.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Mitko

New Member
Posts
2
#3
Thank you for the very detailed post, I knew it could be something with the networking because the first time she let me know about this was when she had no internet connection, the second crash she called me right when it happened and again, the internet connection was lost because she claims it happened while she was chatting on Facebook.

I was not aware of the complicated system files part though, I will do my best to follow your steps tomorrow, thanks again.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP