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crashed Windows 8.1 during google chrome


dev10

New Member
Posts
2
#1
Hi there ,
one week ago i picked out my windows 8.1 core edition and it has been going pretty well but today i had that system hang with no BSOD that happened during watching a video on Youtube using Google chrome and after restarting the system forcibly no error message came up unlike windows 7.

MY QUESTION :
how can i fix the problem and how can i report it to
Microsoft:D

i gotta say i'm little disappointed with the "being genuine" thing:cry:

any help guys will be appreciated :thumb:
 

My Computer

System One

  • OS
    windows 8.1
Posts
1,883
#2
Reporting it to Microsoft to help? ehhh not so much.

Following what Brink shows to do: The golden ticket.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus