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Crash at ntoskrnl.exe+14e2a0 (during video playback...?)


Runer112

New Member
Posts
1
#1
Hello,

Recently, I've started having annoyingly frequent (a few times a week) BSODs in Windows 8.1. Apparently my computer wasn't set up to generate minidumps upon BSODs in the past though, so I only just got the first useful dump from a BSOD in action. I figured I'd start with posting that and add more if (when) they come later.

The dump cites KMODE_EXCEPTION_NOT_HANDLED with an error code of 0x0000001e at ntoskrnl.exe+14e2a0. At the time, the computer was under rather heavy load; playing a 3D game on one half of the screen and watching an HD video on the other half. Although it could just be a coincidence because I'm often doing this, I recall that previous unrecorded BSODs also happened while watching videos.

After this crash, I attempted to dig further with the driver verifier using the instructions here: Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community. This produced a BSOD before even booting into the OS fully, and that dump should also be included. It crashed in the same location: ntoskrnl.exe+14e2a0.

EDIT: For some background, this computer is about 3 years old. The SSD and RAM are the only non-manufacturer parts, but they were added as soon as I got the computer. At least up until these BSODs started occurring, BSODs were very rare and all hardware seemed to be in working order. A large change that did happen recently, though I can't recall exactly if this happened before or after the BSODs started, was attempting to upgrade to Windows 10. I eventually backed out due to compatibility issues with some of my favorite programs.

I've attached the zip file produced by the forum's info packaging tool. Let me know if you need anything more from me. Thanks!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Corporation SVF15N190X
    CPU
    Intel Core i7-4500U @ 1.80GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    16.0GB Dual-Channel DDR3 @ 798MHz (9-9-9-28)
    Graphics Card(s)
    Intel HD Graphics Family (Sony), 2047MB NVIDIA GeForce GT 735M (Sony), ForceWare version: 364.72
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    232GB Samsung SSD 840 EVO 250GB (SSD)
    Other Info
    http://speccy.piriform.com/results/wAw5ns3SC2d7lzNAVaNlWsR

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,393
#2
Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please remove Daemon Tools

warning   Warning
Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with SlimDrivers & DriverMax, please remove them as it may cause trouble.

An easy way to get remove these drivers is by using a restore point prior the installation.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset