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Solved Could not find recovery environment


Tomhc

New Member
Posts
2
#1
Last week, I purchased an Acer Aspire v5-473g Windows 8.1 pre-installed laptop. The first thing I did is to partitioning the hard drive with EaseUS Partition Master. After that, I want to create a USB recovery drive but I found out that I was unable to do so.

When I launch the recovery drive program build in in Windows, I found out that the "Copy the recovery partition from the PC to the recovery drive" option has been grey out. If I continue the program, it would shows "We can't create a recovery drive on this PC. Some required files are missing".
Capture.PNG Capture1.PNG

In addition, I also found out that I was unable to reset nor refresh Windows 8.1.
Picture1.png

One thing I am sure is that I did not mess up with the all those system reserved OEM partitions( including the one push reset partition) when I partition the drive. Those partitions should be present and intact.
Capture2.PNG

After doing some research on the internet, some say that I need to mount the system recovery image (the "Push Button Reset\ RecoveryImage\ install.wim") using the "reagentc.exe". But I notice that I was not able to use reagentc.exe.
When I input reagentc.exe /info, reagentc.exe /disable, or reagentc.exe /enable, or all other commands using "reagentc.exe", it gives error: operation failed 3.
Capture3.PNG

So how can I now create a USB recovery drive, or how can i perform reset now?

Please help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire V5-473g
    CPU
    Intel Haswell Core i5-4200U
    Memory
    8GB DDRL SDRAM
    Graphics Card(s)
    NVDIA GeForce GT-750M
    Screen Resolution
    1366x768

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#2
If you like, base on your screen shot, you could try to open the Admin command

  1. diskpart
  2. select disk 0
  3. select partition 1
  4. assign letter=R
  5. exit
  6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
  7. Try create a recovery disk to see if it works

Good luck !!!
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#3
If you like, base on your screen shot, you could try to open the Admin command

  1. diskpart
  2. select disk 0
  3. select partition 1
  4. assign letter=R
  5. exit
  6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
  7. Try create a recovery disk to see if it works

Good luck !!!

:ditto::ditto: Topgundcp knows this stuff!
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Tomhc

New Member
Posts
2
#4
Thanks!! :) it works!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire V5-473g
    CPU
    Intel Haswell Core i5-4200U
    Memory
    8GB DDRL SDRAM
    Graphics Card(s)
    NVDIA GeForce GT-750M
    Screen Resolution
    1366x768

topgundcp

Well-Known Member
VIP Member
Guru
San Jose - California

Posts
2,847
#5
Glad we could help !!! :thumb:
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

Newbie1920

New Member
Posts
3
#7
Something goes wrong

Hi All,

Same situation than Tomhc, same problem, same everything ... except that after the point 4 in the procedure recommended by topgundcp, I get a message "No volume has been secified".

If I try to list the volumes, the Recovery doesn't appear (i appears when I list the partitions)

Any ideas?

Thanks for your help.

Cheers.
 

My Computer

System One

  • OS
    Windows 8.1

Newbie1920

New Member
Posts
3
#9
Thanks Amlung.

Will try this when I'll be back from my business trip.

Sounds crazy to be in such a mess just after having partionned the HDD with EaseUs Partition Master Portable Edition.

Any feedback on this software?

Cheers
 

My Computer

System One

  • OS
    Windows 8.1

Amlung

New Member
Posts
9
#10
Yes, don't use it.

Note: If you have an OEM PC that came with Windows 8 preinstalled, you may not use the third-party partition software (for example, EaseUS Partition Master), because modifying the hard disk partition structure usually breaks the factory restore feature. But if you use Windows Disk Management to shrink the C: partition (see screenshots below), then refresh and reset should work, even if you have the 350 MB or 450 MB recovery partition after the C: partition.
Also some info about reagentc /info link
 

My Computer

System One

  • OS
    Win7/8

Newbie1920

New Member
Posts
3
#11
Hi All,

Regarding the use of EaseUs Partition Master Portable Ed., I used it because the W8.1 embedded tool refused to shrink system partition under 235 Go. Even if Windows is known to be fond of HDD space when getting older, that appeared to be a little too much.


Regarding my initial issue, it’s solved!:thumbsup:

Here is the complete sequence I followed :

  1. open the admin command
  2. diskpart
  3. List disk ---> identify the system disk. For me = disk 0
  4. select disk 0
  5. List partition --> 2 partitions called OEM ( 1 of 600Mo, the other one of 17Go). For me partition 1 & 7
  6. select partition 1
  7. set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
  8. select partition 7
  9. set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
  10. select partition 1
  11. assign letter=R
  12. exit
  13. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
  14. exit (from the Admin command)

then follow the normal procedure to generate the Recovery USB stick

Thanks to those who master their topic and share it and particularly to Amlung who helped me. You made my day.
:thumb:

Hopefully, one day, thanks to forums like this one, I will reach the appropriate level to help the others as I was helped!!

All the best.

Cheers
 

My Computer

System One

  • OS
    Windows 8.1
Posts
1
#13
hi, i executed reagentc.exe,

what to do afterwards, can u pls explain in detail...
 

My Computer

System One

  • OS
    windows8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    sony vaio
    Memory
    500gb
    Browser
    mozilla firefox

genet

New Member
Guru
Posts
879
#14
Post a screenshot of reagentc /info and list partition. Alt-PrtScr copies the active window to the clipboard.

Open an elevated command prompt and type (or copy and paste) the following commands:

reagentc /info

diskpart
select disk 0
list partition

reagentc info and list partition.png
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.

Daniol71

New Member
Posts
23
#15
If you like, base on your screen shot, you could try to open the Admin command

  1. diskpart
  2. select disk 0
  3. select partition 1
  4. assign letter=R
  5. exit
  6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
  7. Try create a recovery disk to see if it works

Good luck !!!
Hi, I need some help, I have 3 recovery partitions, one is a 17GB Acer recovery, then there are two recoveries created by Win 8 and Win 8.1. One of 400MB and one of 450MB (see Disk Management screenshot below).

Screenshot (3).png

Now my questions are,

1) Which one is the Win 8.1 recovery?

2) When following topgundcp's instructions, should I assign the drive letter to the Win 8.1 recovery or to the Acer recovery?

NOTE: I have currently assigned the drive letter R: to the Acer recovery (17GB partition), only to realise that it does not have the correct path. How do I remove the drive letter?

Thanks in advance :)
 

My Computer

System One

  • OS
    Windows 8.1 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire V3-772g

genet

New Member
Guru
Posts
879
#16
Hi, I need some help, I have 3 recovery partitions, one is a 17GB Acer recovery, then there are two recoveries created by Win 8 and Win 8.1. One of 400MB and one of 450MB (see Disk Management screenshot below).

View attachment 52842
400 MB - Recovery partition - Windows RE location (before Windows 8.1 update)
450 MB - Recovery partition - Windows RE location (after Windows 8.1 update)
17.00 GB - Recovery partition - Recovery image location

I have currently assigned the drive letter R: to the Acer recovery (17GB partition), only to realise that it does not have the correct path. How do I remove the drive letter?
Restart the computer.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.

Daniol71

New Member
Posts
23
#17
Hi, I need some help, I have 3 recovery partitions, one is a 17GB Acer recovery, then there are two recoveries created by Win 8 and Win 8.1. One of 400MB and one of 450MB (see Disk Management screenshot below).

View attachment 52842
400 MB - Recovery partition - Windows RE location (before Windows 8.1 update)
450 MB - Recovery partition - Windows RE location (after Windows 8.1 update)
17.00 GB - Recovery partition - Recovery image location

I have currently assigned the drive letter R: to the Acer recovery (17GB partition), only to realise that it does not have the correct path. How do I remove the drive letter?
Restart the computer.
Great, so if I link the 450MB partition to Windows RE and have the 17GB as the recovery image, Acer Recovery Management will be able to create a recovery drive with Windows 8.1 and all the Acer drivers and bloatware right?

Also, is it safe to delete the Windows 8 recovery partition?

Thanks a lot :)
 

My Computer

System One

  • OS
    Windows 8.1 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire V3-772g

genet

New Member
Guru
Posts
879
#18
so if I link the 450MB partition to Windows RE and have the 17GB as the recovery image, Acer Recovery Management will be able to create a recovery drive with Windows 8.1 and all the Acer drivers and bloatware right?
If the "reagentc /info" command also displays the location of the recovery image partition. Here is info about reagentc /info -> link

But you may be unable to create a recovery drive, if the fault is somewhere else.

If the recovery drive is created successfully, it will reinstall Windows 8 from the recovery USB flash drive, even if Windows 8 is updated to Windows 8.1.

Also, is it safe to delete the Windows 8 recovery partition?
It's a good idea to leave the partition on the hard disk.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.

Daniol71

New Member
Posts
23
#19
The recovery drive was created successfully, so I guess it worked, even though I set the Windows RE image location as the 450MB Windows 8.1 partition and not the 400MB Windows 8 partition.

Thanks for your help :)
 

My Computer

System One

  • OS
    Windows 8.1 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire V3-772g

genet

New Member
Guru
Posts
879
#20
The recovery drive was created successfully, so I guess it worked
You can test your Windows 8 recovery USB flash drive.

- Do not change the default UEFI firmware (BIOS) settings (for example, the boot order of drives).
- Connect your Windows 8 recovery USB flash drive.
- Restart the computer.
- Press the correct key to enter the boot menu (see this link for help).
- Select your USB flash drive from the boot menu.

- Select your language and keyboard layout (if displayed).

- Select the Troubleshoot option (see screenshot below).

Select the Troubleshoot option.png

- Select the Refresh your PC or Reset your PC option (see screenshot below).

Select the Refresh your PC or Reset your PC option.png

- "Choose a target operating system" (if displayed).
- "Choose an account to continue" and "Enter the password for this account" (if displayed).

All should be okay if you receive the following screen (see screenshots below).

Note: Select the Cancel option.

Refresh your PC.png

Reset your PC.png
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.

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