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Could not find recovery environment - Windows 8.1 HP Elite


GC1

New Member
Staffordshire

Posts
15
#1
Good Morning,

This is my first ever post on this Forum after trying to follow a solved solution which I couldn't complete.

As the title mentions I am unable to restore my HP Elitepad - I seem to get " Could not find recovery environment". I have followed a previous thread but I just cant to seem to resolve this issue.

The steps I followed were (this was kindly provided by Topguncp);


  1. diskpart
  2. select disk 0
  3. select partition 1
  4. assign letter=R
  5. exit
  6. reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windows
  7. Try create a recovery disk to see if it works

I have followed this and item 6 is where I think things go wrong? Where should I write/insert item 6? is this carried out in diskpart? I tried this and a screen shows some detailed information. I then reboot, and try a recovery and it comes up with the same error.

Any ideas or advice for a computer novice would be greatly appreciated. I haven't provided any screen shots as I am unsure what information is relevant although happy to provide.

Thank you for looking

Regards,

GC1
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#2
diskpart
list disk
list volume
select disk 0
list partition
exit
reagentc /info

post a pic of cmd window
 
Last edited:

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#4
type one line at a time......

diskpart
list disk
list volume
select disk 0
list partition
exit
reagentc /info
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

TechnoMage

Active Member
Power User
Central Florida

Posts
389
#5
Just for grins and giggles, I tried that series of commands, and when I got to the last command, I got a message that I'd have to run that from an Elevated Command Prompt. Hmmmm! It took me a few moments of head scratching to remember how to do that.

I opened up Task Manager (Ctrl+Alt+Del) and then clicked "File" in the upper left corner, and then "Run New Task".
Then at the new window, I typed in "CMD" and checked the box that said "Create this task with Administrative Privileges", and clicked "OK".
Then I was able to execute the command "reagentc /info", from an elevated Command Prompt.

As so often happens, , , the devil is in the details.

I've saved that list of commands for future reference, along with a note to myself, to run those commands from an Elevated Command Prompt.

Thank you, KYHI

TechnoMage :cool:
 

My Computer

System One

  • OS
    Win-8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gigabyte
    CPU
    AMD 8 Core
    Motherboard
    Gigabyte
    Memory
    PNY, 4GB
    Graphics Card(s)
    NVIDIA, GForce 210
    Monitor(s) Displays
    21" HP
    Hard Drives
    Seagate SATA III, 500GB
    PSU
    Antec Earthwatts, 650
    Case
    Pac-Man Case
    Keyboard
    HP Professional
    Mouse
    GearHead Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Antivirus
    AVG Free
    Other Info
    Using Classic Shell on Win-8.1 pro

GC1

New Member
Staffordshire

Posts
15
#6
Hi KYHI,

I followed each of the items line by line followed by enter. The command "exit" closes diskpart(?), I reopened it and then typed in the last command "reagentc /info" which returned the screenshot?

Have I done this wrong - sorry I am a complete novice at this.

TechnoMage: You have totally lost me, do I need to do any of this?

Thanks again,

GC1
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

GC1

New Member
Staffordshire

Posts
15
#7
Update,

I have tried this now through Command Prompt (Admin) and here are the results.

Capture1.PNG

Disk Management.PNG
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#8
from command prompt (admin)

reagentc /enable

reboot PC

reagentc /info

post pic of cmd windows
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#10
System can not find winRE so we have to tell the system where it is >

Code:
Reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\ /Target C:\Windows
then
reagentc /enable
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

GC1

New Member
Staffordshire

Posts
15
#12
Thanks I will give this a try, please can you confirm the end part as it appears to me missing in the screenshot.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#13
Reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE\ /Target C:\Windows

sorry there is no good way in this forum - to process a long code string
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

GC1

New Member
Staffordshire

Posts
15
#15
KYHI,

I also noted that in my Disk Management screen shot there appears to be multiple partitions for recovery, are all of thee needed or have they duplicated?

Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#16
try

Reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\ /Target C:\Windows

you have an eom setup with an upgrade - thus all the partitions.....

So again I ask > what is it you are trying to do ???

I assume reset PC back to Factory Settings...
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

GC1

New Member
Staffordshire

Posts
15
#17
Hi,

I tried this twice as I was unsure if there was a space between Target and C:\Windows

Capture5.PNG

Yes I have owned this tablet from new, it came with Windows 8 and then I upgraded it to Windows 8.1 sometime ago. My main objective is to get the recovery working so I can reset the tablet back to factory settings.

Thanks again for all you help
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

KYHI

Well-Known Member
Pro User
Posts
2,747
#18
What is on D and E ??

Folders and files ???
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

GC1

New Member
Staffordshire

Posts
15
#19
Hi,

D: HP_Recovery
E: HP_Tools

My main plan is to wipe this tablet clean and start again. I have saved all my files. The recovery now can find the location but it states that it cannot complete as there are missing files?

Thanks :thumb:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

GC1

New Member
Staffordshire

Posts
15
#20
Update;

I have run "sfc /scannow" which identified that there were some corrupt files. Through a series of further commands these files were updated and a further scan now showed no further violations.

Although I think the recovery partition path is correct, I still get the error that that some files are missing.

Any help in resolving this in order to re-install windows would be greatly appreciated.

This tablet may be seen on eBay later as "Sold for Parts" if I cant sadly sort this out.

Thanks,

GC1
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    HP Elitepad 900 G1
    Memory
    32 GB

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