continuous crashing/freezing - programs "not responding"


New Member
help! tried everything I know and to no avail. samsung chronos series 700Z5C-s, 8 gb ram, 2.3 ghz intel core i7, just upgraded from w7 to w8, never had problems with 7 now every program is "not responding". everything!

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    Samsung 700Z5C-S
    Intel Core i7-3615QM @ 2.3GHz
    8.00 GB
    Graphics Card(s)
    Nvidia Optimus
Hello there!

I found the following error couple of times in Event Viewer we need to rebuild the Performance Counter.

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

  1. Press Win + X .
  2. Click Command Prompt(Admin).
  3. At the command prompt, type lodctr /r, and then press ENTER.
  4. Reboot the System to take effect

Run a SFC Scannow to make sure all the System files are intact.

My Computer

System One

  • OS
    Windows 7
I don't have a Windows crash problem, but came to this thread because of performance counter problem. I tried lodctr /r and it did not work for me. I got this error when I tried it:

[unable to rebuild performance counter error code is 2]

To make a long story short I am now trying to rebuild performance counters manually, based on information at this link:

How to manually rebuild Performance Counter Library values

Unfortunately the information on changing registry is quite confusing. For step #3, in my registry there's no "Last Counter" or "Last Help" entry. There's a "Counter" and "Help" entry, each with long line of information in data field, and I have no clue which number among that line of string is supposed to be last counter or last help.

I already tried sfc /scannow but no success. Any suggestion?

My Computer

System One

  • OS
    Windows 8 Pro
I'm not familiar with the performance counters, but did note that the article that you cite does not apply to Win8 (although Win7 has similarities, they are not identical).

Try the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth

If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
Dism /Online /Cleanup-Image /RestoreHealth

From this article: Repair a Windows Image

[DEL]You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.[/DEL]

Other ways to repair the innards of Win8 would be the Refresh and Reset options (along with a clean install of Win8, but that's a bit drastic at this point).

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    System Manufacturer/Model
    Came with the laptop (i7 of some sort)
    Pretty sure that it has one, but haven't checked inside the case!
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    Why do we ask this for laptops?
    Silver with a neat Samsung logo
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Yes, I use this (Firefox mostly, w/IE next most)
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)