Connected to my mobile hotspot but have no internet access

[amyhouse33]

I just got a new phone that has mobile hotspot access. I try to use it on my laptop but i can't bring up any webpages. It shows that its connected and has a really good signal but it says no network access. I have run all troubleshooters and they all say its an ethernet cable that is unplugged. I even tried to tether it instead but apparently my laptop is not compatible with tethering. Last week i used a different hotspot that wasn't a cell phone but just a box that you add data to and it worked perfectly fine. It connected right away and I could access any and all websites. I am confused as to why i could use one hotspot but not the one on the phone. I have also previously used someone elses mobile hotspot on this laptop with no problems and it was the same cell company that i use now. Any help or suggestions would be greatly appreciated. I have had this laptop for over a year now and this is the first time i am having problems with it but i do seem to be having a lot of problems with it in the last few weeks.

 

[broe23]

Have you called your Cell Provider to make sure they have the proper codes in their system on your account, so you have that capability?

 

[sml156]

Your question hurt's my eye's

 

[2xg]

Welcome to Eight Forums,

I would refresh your network connections by removing all the SSIDs then try re-connecting to the HotSpot. Here's a straight forward tutorial provided by Brink.

An update will be nice.

 

[popeye]

Your question hurt's my eye's

The green is hard to read.

 

[sml156]

Your question hurt's my eye's

The green is hard to read.

I read about two lines and gave up, not a good way to ask a question if you really want an answer