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Connected to my mobile hotspot but have no internet access


Texas

Posts
1
#1
I just got a new phone that has mobile hotspot access. I try to use it on my laptop but i can't bring up any webpages. It shows that its connected and has a really good signal but it says no network access. I have run all troubleshooters and they all say its an ethernet cable that is unplugged. I even tried to tether it instead but apparently my laptop is not compatible with tethering. Last week i used a different hotspot that wasn't a cell phone but just a box that you add data to and it worked perfectly fine. It connected right away and I could access any and all websites. I am confused as to why i could use one hotspot but not the one on the phone. I have also previously used someone elses mobile hotspot on this laptop with no problems and it was the same cell company that i use now. Any help or suggestions would be greatly appreciated. I have had this laptop for over a year now and this is the first time i am having problems with it but i do seem to be having a lot of problems with it in the last few weeks.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 2000
    CPU
    intel pentium dual core model B980 2.4 GHz
    Memory
    4.00GB
    Graphics Card(s)
    graphics media accelerator HD
    Monitor(s) Displays
    15.60" screen active matrix +f+ color LCD HD
    Screen Resolution
    1366x768
    Antivirus
    Avast

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Have you called your Cell Provider to make sure they have the proper codes in their system on your account, so you have that capability?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

2xg

Hi everyone!
VIP Member
Member
Posts
96
#4
Welcome to Eight Forums,

I would refresh your network connections by removing all the SSIDs then try re-connecting to the HotSpot. Here's a straight forward tutorial provided by Brink.

An update will be nice.
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo
    CPU
    Intel i5

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#5

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.