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Computer won't play videos or sounds, please help.


Posts
2
#1
I am running a Toshiba computer with Windows 8 and Google Chrome as my default browser.

Basically, any videos from any website will load but not play, and any sounds (not necessarily just from Google Chrome) won't play either. For example, when I change the volume of my computer it does not play a tone (when it normally should). I have updated Java and Adobe Shockwave to no avail.

The problem started occurring a couple of days ago. Originally I could restart my computer and I would be fine for a while, but eventually that stopped working. I have had this computer for at least 6 months and have not had any problems with it. Also I ran a quick scan with Windows Defender and it didn't find anything out of the ordinary.

Thank you for your time. Here's an elephant.

:dinesh:

Cheers!
 

My Computer

System One

  • OS
    Windows 8

Ztruker

Well-Known Member
VIP Member
Guru
#3
Try doing a System Restore to before this started happening, see if that fixes it.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

Khrazy

New Member
Canada

Posts
7
#4
I am having similar problems as peruvianthunder. Wherein I cannot play any videos or hear any sound. It applies to all three different browsers I use[Firefox, IE and Google Chrome]. It started happening after an essential OS update. Should I start a new thread? Or may I discuss it here as well?
 

My Computer

System One

  • OS
    windows 8.1 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Notebook 2000-2d13CA
    Memory
    4GB DDR3 SDRAM
    Graphics Card(s)
    Intel High-Definition (HD) Graphics Driver
    Sound Card
    Realtek High-Definition (HD) Audio Driver
    Monitor(s) Displays
    15.6-inch diagonal HD BrightView LED-backlit display (1366x768)
    Hard Drives
    500GB 5400RPM hard drive
    Keyboard
    Full-size keyboard
    Mouse
    Touchpad supporting multi-touch gestures with on/off button
    Browser
    Mozilla Firefox, Google Chrome, Internet Explorer
    Antivirus
    Norton Antivirus
    Other Info
    2 years old
#5
Try running:

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth

Then sfc again.
All in administrator command prompts.
Then restart.

Right click the cmd window title bar if you wish to paste the commands.

[video=youtube;wGEEZ3TsGzc]https://www.youtube.com/watch?feature=player_detailpage&v=wGEEZ3TsGzc[/video]
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Khrazy

New Member
Canada

Posts
7
#6
Thank you very much for replying, David Bailey. You're advice seems to have fixed the problem for me. I no longer have to use the troubleshooting tool to temporary get the media player working everytime I start-up the laptop from shutdown.
This is what I got after using "
Dism /Online /Cleanup-Image /RestoreHealth"
Untitled.png
The corrupted file has been fixed and my laptop works like new again. Thanks.
 

My Computer

System One

  • OS
    windows 8.1 (64-bit)
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Notebook 2000-2d13CA
    Memory
    4GB DDR3 SDRAM
    Graphics Card(s)
    Intel High-Definition (HD) Graphics Driver
    Sound Card
    Realtek High-Definition (HD) Audio Driver
    Monitor(s) Displays
    15.6-inch diagonal HD BrightView LED-backlit display (1366x768)
    Hard Drives
    500GB 5400RPM hard drive
    Keyboard
    Full-size keyboard
    Mouse
    Touchpad supporting multi-touch gestures with on/off button
    Browser
    Mozilla Firefox, Google Chrome, Internet Explorer
    Antivirus
    Norton Antivirus
    Other Info
    2 years old
#7
Glad it is working better. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security