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Computer randomly crashes during restart


#1
BSOD at sleep. Caused By ntoskrnl.exe+150ca0

Trying to figure out where to start. I can't really figure out a pattern, but sometimes my computer crashes during shutdown, restart or if I enable sleep. The only pattern I notice is that the longer it is on the more likely it will crash when I restart or shutdown.

Message I see on screen:

:(
Your PC ran into a problem and needs to restart. We're just collecting some error
info, and then we'll restart for you. (100% complete)

If you'd like to know more, you can search online later for this error: DRIVER POWER STATE FAILURE


It will set there with this message for about an hour, usually I just hit power switch at that point.

View attachment 62055
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series
#2
Are there any tools that I can use to figure this out myself?
I used WhoCrashed and BlueScreenView and both say it is in ntoskrnl.exe, but how do I drill deeper?

WhoCrashed:
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x150CA0)
Bugcheck code: 0x9F
(0x3, 0xFFFFE000DE8F0870, 0xFFFFF80226B55AA0, 0xFFFFE000E8715270)
Error:
[FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
file path:
C:\Windows\system32\ntoskrnl.exe

 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series

Boozad

Better Call Saul
Team Member
VIP Member
Pro User
Wolves, England

Posts
143
#3
Hello IsaacFL, I'll see if I can help you with your issues.

Your VMWare Bridge Driver is being flagged. Search for an update for VMWare first and foremost, are you running any virtual machines when you shutdown, restart or sleep? The VMWare Virtual Network Adapter driver is the one that's causing the power state failure.

Code:
ffffd000`25468f08  fffff800`1c75e89aUnable to load image \SystemRoot\system32\DRIVERS\vmnetbridge.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for vmnetbridge.sys
*** ERROR: Module load completed but symbols could not be loaded for vmnetbridge.sys[/COLOR]
 vmnetbridge+0x689a

0: kd> lmvm vmnetbridge
start             end                 module name
fffff800`1c758000 fffff800`1c769000   vmnetbridge T (no symbols)           
    Loaded symbol image file: vmnetbridge.sys
    Image path: \SystemRoot\system32\DRIVERS\vmnetbridge.sys
    Image name: vmnetbridge.sys
    Timestamp:        [COLOR=#ff0000]Sun Jul 27 14:30:32 2014[/COLOR] (53D4FEF8)
    CheckSum:         00011919
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
>[ 16, 2]   0 e1 ffffe0017d4c0050 00000000 fffff801da586b44-ffffe001817f3440 Success Error Cancel pending
           \Driver\VMnetAdapter    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe001817f3440    

            Args: 00000000 00000000 00000000 00000000

Your Intel 82566DC Gigabit Ethernet Driver has also been flagged. It've quite old and needs updating, this may be responsible for the VMWare Bridge Driver crashing too. Check here for an updated version.


Code:
ffffd000`25468968  fffff800`1c34bff5Unable to load image \SystemRoot\system32\DRIVERS\e1e6032e.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for e1e6032e.sys
*** ERROR: Module load completed but symbols could not be loaded for e1e6032e.sys[/COLOR]
 e1e6032e+0x3ff5

0: kd> lmvm e1e6032e
start             end                 module name
fffff800`1c348000 fffff800`1c396000   e1e6032e T (no symbols)           
    Loaded symbol image file: e1e6032e.sys
    Image path: \SystemRoot\system32\DRIVERS\e1e6032e.sys
    Image name: e1e6032e.sys
    Timestamp:        [COLOR=#ff0000]Mon Sep 26 23:52:28 2011[/COLOR] (4E81022C)
    CheckSum:         00050E31
    ImageSize:        0004E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
#4
I so seldom use the VMWare that I think I will uninstall it. Looking for the Intel 82566DC Gigabit Ethernet Driver to update.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series

Boozad

Better Call Saul
Team Member
VIP Member
Pro User
Wolves, England

Posts
143
#5
Keep us posted.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
#6
latest

I have uninstalled VMware. I found a driver for the Intel 82566DC Gigabit Ethernet but, it is still only dated 10/2012. Not sure Intel supports windows 8 for this. It hasn't crashed during a restart (yet) but it did crash during sleep. I did another dm_log_collector:

View attachment 62160
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series
#7
Still not able to narrow this down to the cause

I just installed a new network card (TP-LINK TG-3269). It still crashed during the sleep process so I think it has to be something other than the NIC.

I ran a dm_log_collector after this latest crash.

View attachment 62545
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series
#8
Bump
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series

Boozad

Better Call Saul
Team Member
VIP Member
Pro User
Wolves, England

Posts
143
#9
Apologies for the delay in response, I'll get round to these tomorrow. Please send me a PM as a reminder.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
#10
What I have done today is I did a refresh. So I will see how it goes after a day and then start reinstalling software.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell/XPS 410
    CPU
    Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
    Motherboard
    Dell Inc. 0CT017
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GeForce 8600 GTS
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    Dual Dell SP1908FP (DVI)
    Screen Resolution
    1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    (1) WDC WD7501AALS-00J7B0 (2) WDC WD10EARS-00Y5B1 (3) WDC WD7501AALS-00J7B0 (4) SAMSUNG SSD 830 Series