Solved Computer keeps freezing and having blue screens

desbest

Member
Member
Messages
67
It seems like HP's advice of wiping out my computer and reinstalling windows was not helpful, as now the same problem I had last year, is happening again this year. BlueScreenView says the problem is with ntoskrnl.exe

Also my internet keeps on disconnecting so I have to restart, so I think the wireless antenna is damaged, which is the same thing that happened last year.

What's the point of fixing a computer if the same problems keep coming back?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Mozilla Firefox
    Antivirus
    Comodo Internet Security

Brooklyn567

New Member
Power User
Messages
758
Location
Maryland USA
Im not a BSOD analyst in any way, but until someone who is jumps in here to help you, i can at least point you to other possible issues that bring the blue screen..

Have you booted the system in safemode with networking?
if it works fine in safemode, then the problem is most likely a driver or a running program issue, and you can narrow down by process of elimination with msconfig and temporarily disable non-microsoft services and startup programs and run windows in normal mode.

But before that i would check your network card first, since you are having issues with that. is it wireless or wired? disable the driver in device manager.


if still BSOD, then physically remove the network card, stick, or cable depending on how you are connected to the internet.

Then try unplugging all connected devices besides KB and Mouse and Monitor.

lets start there before we go too deep..

Did you do any recent updates or software/hardware installations before this began?

also please supply some system specs.. system model # , if home built, then MB #, processor, ram size, vid card, net card,

I just remembered there is a program i used years ago, i recently found it again on an old drive called WHOCRASHED
this program reads your crash dump file, and shows you in plain english what file caused the problem.

Heres the link

Resplendence Software - WhoCrashed, automatic crash dump analyzer
 
Last edited:

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes

desbest

Member
Member
Messages
67
No I did not do any recent software or hardware installations.
HP Pavilion 15 Notebook PC L2W58EA#ABU
Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
Total memory:8.00 GB
Broadcom BCM43142 802.11 bgn Wi-Fi Adapter
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Mozilla Firefox
    Antivirus
    Comodo Internet Security

axe0

BSOD Analyst & Security Analyst
VIP Member
Pro User
Messages
2,435

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

desbest

Member
Member
Messages
67
I forgot to attach the file. I've attached it to the first post.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Mozilla Firefox
    Antivirus
    Comodo Internet Security

axe0

BSOD Analyst & Security Analyst
VIP Member
Pro User
Messages
2,435
Please make sure that your Windows installation is up to date, install all updates that Windows Update provides.
In case of the question 'all updates? also the optional?', install all updates available including optional onces. Many updates provide fixes for stability issues (both critical and optional onces).
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

desbest

Member
Member
Messages
67
I know this is an old thread but I just saw this now so I have to post this for future readers. In September or October 2018 Microsoft gave me a critical windows update, not the important or optional ones you usually get, and it removed the virus from my computer. It stopped all the blue screens, the internet constantly disconnecting or failing to detect wifi networks, and it also improved the speed. I also don't have to keep reinstalling the wifi driver every few days.

If Microsoft had to remove something from my computer to fix the problem, then in hindsight, what I think happened was that when I went to Currys/PC World in 2016 to get my laptop repaired, while the insurance (technically extended warranty) company took it off to the repair centre to get repaired with a 7 day wait, they put a virus on my computer. Looking back, it happened shortly after I got my laptop back from being repaired. As they were in close proximity of my computer and not me, it's impossible to know exactly what they did to it. But Microsoft told me that the virus they removed had a keylogger that would record my screen and website visits and give me a fake hosts file that would redirect popular websites to fake websites that looked convincing while the hosts file would look normal when opening it in Notepad.

So I have to thank Microsoft for removing the virus. Whether they patched the vulnerability for other windows users, I don't know so I can't comment on that.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 L2W58EA#ABU
    CPU
    Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
    Memory
    8GB
    Graphics Card(s)
    Intel(R) HD Graphics 5500
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    N/A
    Screen Resolution
    1366 x 768
    Hard Drives
    1TB Hard Disk Drive, Seagate ST1000lm035-1rk172
    Keyboard
    Inbuilt keyboard
    Mouse
    Synaptics Touchpad (inbuilt trackpad)
    Internet Speed
    10MB (tested to be 7MB)
    Browser
    Mozilla Firefox
    Antivirus
    Comodo Internet Security
Top