integritysvcpro
New Member


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Would appreciate your perspective on this. I'm not an IT pro w/ a work lab or network available, so here goes. I recently took a machine to be cleaned & end user has adult special needs child whose former caretaker accessed some very dark &, frankly, illegal material on the machine. From the parents' description, the machine is infected w/ who knows what & they are seeing some pretty bad stuff pop up when a browser is opened. I haven't powered the machine on to see what exactly is going on. I would imagine I don't want to connect this machine to my home internet connection so this stuff won't be registered w/ my ISP as being accessed from my house. Would you just go back to the end user's home & work on it there? How do you guys normally handle that...or do you just give it back to the customer & say, sorry, I can't work on this?