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certain USB devices not showing up, drivers updated


Posts
2
#1
Hey there, for about a week my laptop hasn't been detecting my Memory Stick properly. It appears under the device manager in the "Other devices" subset. The same happens with my iPod, as I discovered today, but not my USB mouse.
cap1.PNG
Note the ! symbol. Double clicking enters the following menu:
cap2.PNG
Something is wrong, for the drivers are almost definitely fully updated - it worked find up to a week ago. Also it doesn't pick up on my custom name for the memory stick. The stick works fine on other computers, and other memory sticks aren't working with my laptop. If I follow through the menus and update the driver, it says no drivers can be found, and if I uninstall the device, the same happens when I remove and insert it again.
Exactly the same screens happen with my iPod.

Any suggestions? I've tried putting it up to my university tech support who are baffled by it, and I've no idea what to do. Kind of urgent as I've got a project due in a week or so, and it'll be important to transfer files from uni computers to my laptop.

(also, sorry if this is in the wrong forum - I was unsure where to post it!)
 

My Computer

System One

  • OS
    Windows 8.1

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
Welcome to the forum!

First, do you have a restore point before this started? If not, could try USBDeview: View any installed/connected USB device on your system

Uninstall everything and reboot. Things should re-install properly when you plug them back in if you have proper drivers installed. If not, a more serious problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

TheAdameus

New Member
Posts
2
#3
Did a system restore which helped for a few days but today it's not working again. Is there a free way to update the driver? The link you gave requires payment that i'm hesitant to do
 

My Computer

System One

  • OS
    Windows 8.1

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