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CD/DVD Drive missing from "My PC" & "Device Manager"


Posts
2
#1
Peace be upon all of you.
Hello and greetings.

My laptop is ASUS model A455L. My CD/DVD drive was working fine until one moment it disappeared from both "This PC" folder as well as from "Device Manager". It happened while I was burning a CD with Ashampoo Burning Studio 15. My current OS is Windows 8.1 (as what it was as when I purchased this laptop), and I do not upgrade/downgrade to any other OS.

I went through searching the internet for the solutions for weeks but failed to solve the problem.

1. Among the suggestions found on the internet is to delete the upper and lower class filters, but mine is not involved as it does not have any entry that says upper or lower class to begin with.

2. Another suggestions that I had tried was the addition of the following in the Registry:
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001"

I did the registry entry of the above by command prompt (admin) as well as manually in the regedit but failed to produce the results.

3. Initially when this problem occurred, the item CD/DVD Drive was still visible in the Device Manager but under the "Show hidden devices" option turned on. The information below was gotten from the properties of the device:
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.

My optical drive is an internal, built-in with laptop drive, not disconnectable drive by normal means. Another suggestion that I found on the internet is to uninstall the CD/DVD Drive in the Device Manager, as it claimed to automatically reinstall the drive upon OS restart. However, the drive did not reinstalled on itself and now the CD/DVD Drive even permanently disappeared from the Device Manager.

4. Another suggestion that I found on the internet is to set the boot options in the UEFI settings to prioritize CD/DVD, but no options for booting via CD/DVD is present there.

5. Last suggestion that I found was to reinstall the CD/DVD Driver downloaded from the manufacturer site. However, I failed to find the driver installer provided in the ASUS Support sites.

Additional information regarding my CD/DVD Drive is as follows:
The physical CD/DVD drive tray is able to be opened normally via the side button. The following informations are gotten from the device properties (before it went disappeared):
SCSI\CDROM&VEN_HL-DT-ST&PROD_DVDRAM_GUC0N\4&328E0B2D&0&010000

HL-DT-STDVDRAM_GUC0N____A


Any helps would be appreciated.
Regards.

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My Computer

System One

  • OS
    WIN8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS A455L
    CPU
    Intel Core i5-5200U
    Graphics Card(s)
    NVIDIA Geforce 920M

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
First, there are no drivers for CD/DVD drives except the built in Windows drivers.

Since the device is not being detected by Windows, either there is some type of hardware problem or the BIOS is not detecting it (If the BIOS does not detect the drive, Windows will not detect it).

A BIOS reset is the easiest thing to do. Most BIOS have an option to reset it to the defaults. I would try this first.

If the BIOS reset does not fix it, there is some type of hardware problem. Whether its a connection problem for the drive (there are two connectors, data connection and power connection) either at the drive end or at the controller end (motherboard end). Or if the drive itself has failed. Unfortunately with a Laptop, accessing the connectors may require complete disassembly of the laptop.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
2
#3
I appreciate the reply. Thank you.

Is the BIOS reset done in the BIOS itself? Will it affect installed Windows and other files? If worse comes to worst and there is no other alternative solutions, I would be considering a complete laptop disassembly.

Regards.
 

My Computer

System One

  • OS
    WIN8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    ASUS A455L
    CPU
    Intel Core i5-5200U
    Graphics Card(s)
    NVIDIA Geforce 920M

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4
A BIOS reset will not affect Windows, unless you have some custom setting. If you have any custom settings make a not of them and after the BIOS reset, set your custom settings back in. There are several BIOS "resets". If you enter the BIOS and then exit it, one option usually is to reset to defaults. The others are (with the PC Powered Off) either a jumper to reset on some or on others you must remove the CMOS (BIOS) backup battery for at least 10 minutes.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.